The conventional wisdom in retail is that pricing is almost everything: Lob a discount, and the consumers will come. But recent research indicates that actually,...
Efficiency is everything, pretty much in any arena. Because being inefficient is very costly – both in literal dollars and in opportunities lost to forge business relationships. But where...
With the vast majority of American adults carrying a supercomputer in their pockets all the time, the opportunities to reach out and touch a consumer...
Yesterday’s earth-shaking innovation can so easily slip into becoming today’s discarded idea that the transition can be easy to miss – the A&P grocery chain being a...
The great mobile payment revolution is finally underway – albeit in a form that no one predicted in 2014 when the hype was really building....
While progress is often described as a persistent march forward, a more accurate metaphor might be something more in line with a dance, where the...
When in doubt about what consumers or businesses want and need, follow the money. But look sharp, as banks and FIs everywhere are focused on moving...
We are often advised to expect the unexpected – usually by people who haven’t really thought through how very hard that actually is. The world...