consumer insights

How the Top 17% of Card Issuers Build High Customer Lifetime Value

How the Top 17% of Card Issuers Build High Customer Lifetime Value
How the Top 17% of Card Issuers Build High Customer Lifetime Value
July 30, 2026  |  Credit Cards

Seventeen percent of card issuers have reached the high customer lifetime value (CLTV) tier. What sets them apart isn’t the number of capabilities they’ve deployed,...

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Credit Lines Become the New Household Liquidity Buffer
Credit Lines Become the New Household Liquidity Buffer
July 21, 2026  |  Consumer Finance

Consumers are watching their spending more closely, but they are not giving up the financial leeway that credit can provide. Get the Full Story Complete...

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Every Dollar Gets a Job as Financial Pressure Builds
Every Dollar Gets a Job as Financial Pressure Builds
July 21, 2026  |  Consumer Finance

Consumers under the greatest financial pressure are not simply spending less. They are becoming more selective about where every dollar goes. Get the Full Story...

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Is Revolving Credit Cooling or Simply Catching Its Breath?
Is Revolving Credit Cooling or Simply Catching Its Breath?
July 08, 2026  |  Economy

Consumer credit rarely moves in a straight line, and May’s Federal Reserve data offered a reminder that one month’s pause can support more than one...

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Flexible Rewards Push Merchants and Issuers to Rethink Loyalty
Flexible Rewards Push Merchants and Issuers to Rethink Loyalty
June 30, 2026  |  Loyalty & Rewards

Loyalty points have largely remained trapped inside the programs that issued them. That model is beginning to loosen as a growing number of initiatives promote...

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The Pink Skirt Problem: Why AI Agents Can’t Own Serendipity
The Pink Skirt Problem: Why AI Agents Can’t Own Serendipity
June 10, 2026  |  Artificial Intelligence

The best thing I ever bought while shopping for a blue blazer was a pink skirt. Get the Full Story Complete the form to unlock...

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What Revolving Credit’s 10.4% Growth Says About Consumer Resilience
What Revolving Credit’s 10.4% Growth Says About Consumer Resilience
June 07, 2026  |  Consumer Finance

Call it the trillion-dollar question, focused on the U.S. consumer: How much longer can spending keep outpacing the economic headlines? Get the Full Story Complete...

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72% of Consumers Pay for Instant Income Access
72% of Consumers Pay for Instant Income Access
June 04, 2026  |  Real-Time Payments

Instant payments are increasingly being judged less by how fast money moves and more by what faster access allows consumers to do. Get the Full...

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