consumer insights

Shell Divesting 1,000 Retail Locations as Convenience Stores Take a Hit
Shell Divesting 1,000 Retail Locations as Convenience Stores Take a Hit
March 19, 2024  |  Retail

Shell is offloading retail locations in a shift to B2B, as across the convenience retail industry, key players are feeling the impacts of ongoing economic...

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Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
March 18, 2024  |  eCommerce

For years, the working relationship between Amazon and FedEx has been a little unpredictable. Once, the two corporate behemoths enjoyed a symbiotic partnership, but in...

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Is Social Media to Blame for Perceived Financial Angst?    
Is Social Media to Blame for Perceived Financial Angst?   
March 17, 2024  |  Personal Finance

Advocates of social media have their work cut out for them these days. From lawmakers insisting China is stealing state secrets via TikTok to educators...

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Consumers ‘Balancing a Lot’ as Retail Sales Slow
Consumers ‘Balancing a Lot’ as Retail Sales Slow
March 17, 2024  |  Consumer Insights

Consumers are growing more hesitant to spend following a long stretch of looser spending. That’s according to a Saturday (March 16) report by the Financial...

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Amazon Extends Home Goods Lead Over Walmart With Discounts
Amazon Extends Home Goods Lead Over Walmart With Discounts
March 15, 2024  |  Retail

With mega-retailers Amazon and Walmart competing to secure consumers’ loyalty for high-ticket purchases such as furniture, the eCommerce giant is pulling further ahead by the...

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Card-Linked Discounts May Win Over Inflation-Concerned Consumers 
Card-Linked Discounts May Win Over Inflation-Concerned Consumers 
March 14, 2024  |  Consumer Insights

As PYMNTS reported this week, while most U.S. consumers appear untroubled by the prospect of near-term inflation, their anxiety levels rise at the prospect of...

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Consumers Spend More at Restaurants When Using Digital Wallets
Consumers Spend More at Restaurants When Using Digital Wallets
March 14, 2024  |  Digital Payments

Digital wallets — such as Apple Pay and Google Pay, which use near-field communication tags, and Amazon Pay and PayPal, which use QR codes —...

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D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
March 13, 2024  |  eCommerce

When it comes to providing a satisfying experience that keeps customers coming back, direct-to-consumer (D2C) brands are falling behind, PYMNTS Intelligence research suggests. By the...

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Electric Vehicle Sales Slow Amid Mainstream Consumers’ Concerns About Recharging
Electric Vehicle Sales Slow Amid Mainstream Consumers’ Concerns About Recharging
March 13, 2024  |  Transportation

Automakers are reportedly anticipating a slower rate of growth in sales of electric vehicles (EVs). While early adopters contributed to a rapid rise in EV...

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