
A satisfied customer is a loyal customer. Perhaps. But, then again, maybe not. The...

We all know the drill. After receiving treatment at a hospital (whether an in-and-out...

It’s the most valuable treasure in the world of payments and commerce: consumer loyalty....

A consumer’s sense of security and trust can be a funny, even unpredictable thing,...

Capturing customer loyalty is not easy thing when customers are a fickle and mobile...

The big squeeze is on: Increasing competition from eTailers and declining foot traffic are...

Increasing competition from eTailers and declining foot traffic are pushing SMBs to the edge....
Friday, July 15, 2016: Here’s a tough business problem. Making the pivot to a...

“We’re frankly scratching our heads.” That’s Macy’s CFO last week explaining – or perhaps...
If offering a superb user experience is what keeps loyal consumers coming back, why...
Europe is a major market for luxury good sales, servicing customers both on the...
Securing a consumer’s loyalty to the brand is only as good as a retailer’s...