customer data

EBay Uses AI to Deliver Personalized Recommendations to Fashion Shoppers
EBay Uses AI to Deliver Personalized Recommendations to Fashion Shoppers
April 09, 2024  |  eCommerce

EBay has launched an artificial intelligence (AI) enhancement that helps fashion consumers “shop the look.” This feature uses consumers’ shopping history to present them with...

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Hello Alice Brings New Funding and AI to Small Business Community
Hello Alice Brings New Funding and AI to Small Business Community
April 04, 2024  |  SMBs

If you’re the proprietor of one of the 33 million small businesses in the U.S., odds are you have two pressing needs: Working capital and...

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Risk-Based Scores and Customer Profiles Bolster Merchant Efforts Against Fraudsters
Risk-Based Scores and Customer Profiles Bolster Merchant Efforts Against Fraudsters
January 24, 2024  |  Security & Fraud

No matter the attack vector, bad actors have a singular strategy in place when it comes to eCommerce fraud, Jason Paguandas, VP and GM, Merchant...

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Main Street Merchants Find Their 2024 Footing Online
Main Street Merchants Find Their 2024 Footing Online
December 29, 2023  |  Omnicommerce

2023 hasn’t been an easy environment for small and midsized businesses (SMBs). Business bankruptcy rates jumped 30% between September 2022 and September 2023, as macro factors...

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Mall of America: Consumers Want to Be Entertained 
Mall of America: Consumers Want to Be Entertained 
November 09, 2023  |  Retail

Nestled in Bloomington, Minnesota, Mall of America takes the shopping center concept to a whole new level. It is an expansive retail and entertainment complex...

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Instacart Serves Up New Avenues for Brands to Reach Shoppers 
Instacart Serves Up New Avenues for Brands to Reach Shoppers 
October 20, 2023  |  Retail

Delivery platforms like Instacart are becoming a valuable avenue for brands looking to connect with consumers who prefer the convenience of grocery shopping from their...

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Report: Zoom Using Customer Data to Train AI
Report: Zoom Using Customer Data to Train AI
August 07, 2023  |  artificial intelligence

Zoom is apparently using customer data to train its artificial intelligence (AI) models.  That’s according to the videoconferencing platform’s terms of service, updated last month and reported Monday...

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Data Security Can Help Merchants Swing Consumer Loyalty Their Way
Data Security Can Help Merchants Swing Consumer Loyalty Their Way
July 05, 2023  |  eCommerce

As eCommerce merchants look to win the loyalty of customers who are on the fence, there are a range of factors that can be make...

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AI-Powered Beauty Company Oddity Challenges Industry Norms, Files IPO 
AI-Powered Beauty Company Oddity Challenges Industry Norms, Files IPO 
June 26, 2023  |  IPO

Despite it being a ghost town in IPOville, Oddity, a beauty and technology company responsible for managing brands like Il Makiage and Spoiled Child, has...

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