Sections
customer engagement
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Digital BankingNEW DATA: Relevance Test: Majority Of Consumers Find Bank Web...
Since the onset of the pandemic, banking activities like opening new accounts and applying...
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Restaurant innovationStudy: The 12 Features That Have Helped Restaurants Make 2020’s...
In the face of the global pandemic, restaurant chains have had to alter their...
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Credit UnionsCredit Unions Revisit Branch Experience In Digital-First Economy
The pandemic has brought seismic changes to the way credit unions interact with their...
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RetailRetail Focus Turns To Re-Engaging Customers
Call it “The Great Re-engagement.” Now that physical retail is open throughout the U.S.,...
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RetailClienteling Comes To Digital 3.0
Clienteling is familiar to any retailer who wants to stay in touch with their...
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RetailPandemic Accelerates Social Commerce; Gives Brands New Selling Option
The pandemic has given a boost to social commerce. Many social channels like TikTok,...
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RetailReopening Faces Its Next Challenge: Retail Marketing
There’s no podcast, textbook or self-help guru that has a playbook on marketing a...
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RetailClienteling Gives Retailers COVID-19 Interaction Options
Clienteling — the practice of assigning retail sales associates to high value customers —...
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Digital-First BankingWalking Omnichannel Banking’s Privacy Fine Line
Digital and mobile banking may be more popular than ever, but it would be...
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Accounts PayableOracle On ERP And AP Automation Integration
Legacy enterprise resource planning (ERP) systems can both drain businesses' time and resources and...
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Restaurant innovationMcDonald’s Continues Digital Push With Dedicated Team
McDonald’s, with an increasing focus on digital initiatives and new technologies to sell food,...
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InvestmentsFlipkart Invests $4M In EasyRewardz To Boost Customer Engagement
Flipkart announced that it has invested $4 million (about Rs 29 crore) in rewards...
