customer engagement

Oracle On ERP And AP Automation Integration
Oracle On ERP And AP Automation Integration
February 25, 2020  |  Accounts Payable

Legacy enterprise resource planning (ERP) systems can both drain businesses' time and resources and make accounts payable (AP)  processes overly complicated. But, integrating ERP and...

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McDonald’s Continues Digital Push With Dedicated Team
McDonald’s Continues Digital Push With Dedicated Team
January 08, 2020  |  Restaurant innovation

McDonald’s, with an increasing focus on digital initiatives and new technologies to sell food, has created a digital customer engagement team, according to a report...

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Flipkart Invests $4M In EasyRewardz To Boost Customer Engagement
Flipkart Invests $4M In EasyRewardz To Boost Customer Engagement
November 21, 2019  |  Investments

Flipkart announced that it has invested $4 million (about Rs 29 crore) in rewards platform EasyRewardz in India, giving Flipkart a 20 percent stake in...

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Why The Future Of Brick-And-Mortar Isn’t About Sales
Why The Future Of Brick-And-Mortar Isn’t About Sales
November 15, 2019  |  Retail

In 2014, it was hard to pick up any article about retail and not end up reading an obituary for the mall. It was the...

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How Synchrony Financial Is Upgrading Its AML Strategy
How Synchrony Financial Is Upgrading Its AML Strategy
October 11, 2019  |  Digital Banking

Lax anti-money laundering (AML) systems have cost FIs more than $8 billion in fines this year alone — and maintaining compliance without compromising the user...

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Deep Dive: QSRs Find Their Voice
Deep Dive: QSRs Find Their Voice
September 16, 2019  |  Restaurant innovation

More than one-quarter of all U.S. consumers who own voice-activated devices have used them to order food. These consumers commonly rely on technologies such as...

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Olo, SessionM Partner On QSR Loyalty Offers
Olo, SessionM Partner On QSR Loyalty Offers
September 05, 2019  |  Retail

SessionM, a customer loyalty and engagement platform, has teamed up with food ordering platform Olo for new loyalty and discount offers within Olo, according to...

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Payments Remain Key To Customer Service For Bank Of The West
Payments Remain Key To Customer Service For Bank Of The West
May 16, 2019  |  Digital Banking

Most consumers look at banking as a time-consuming chore. They have many options to choose from and their loyalty can be fickle, making onboarding and...

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Is Social Banking the Key to FIs Capturing Gen Z?
Is Social Banking the Key to FIs Capturing Gen Z?
May 15, 2019  |  Digital Banking

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space....

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