Customer Retention

Subscription Businesses Want Better Tools to Reverse the Churn Trend

Subscription Businesses Want Better Tools to Reverse the Churn Trend
Subscription Businesses Want Better Tools to Reverse the Churn Trend
February 17, 2023  |  Subscriptions

“A failed payment disrupts the connection and trust between the subscription provider and the subscriber,” Vindicia Head of Customer Success Meena Srinivasan told PYMNTS. Get...

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The ‘Malleable Middle’ May Be Sweet Spot Between Deal-Seekers, Loyal Customers
The ‘Malleable Middle’ May Be Sweet Spot Between Deal-Seekers, Loyal Customers
December 29, 2022  |  Retail

Friction-free transactions could hold the key for retailers and grocers seeking to boost customer retention. Get the Full Story Complete the form to unlock this...

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BloomsyBox Turns Flower Subscriptions Into an Essential Consumer Purchase
BloomsyBox Turns Flower Subscriptions Into an Essential Consumer Purchase
September 26, 2022  |  Subscription Commerce

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Measuring and Improving Customer Satisfaction Through Behavioral Analytics
Measuring and Improving Customer Satisfaction Through Behavioral Analytics
December 29, 2021  |  Authentication

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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For Subscription Businesses, Fewer Failed Payments Means Better Customer Retention
For Subscription Businesses, Fewer Failed Payments Means Better Customer Retention
October 15, 2021  |  Subscription Commerce

Subscription businesses know that if a payment is failing, it’s bad for them and bad for the customer, though many may not realize just how bad...

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Credit Union Members Say Trust Is More Important Than Physical Branch Locations Now
Credit Union Members Say Trust Is More Important Than Physical Branch Locations Now
August 04, 2021  |  Credit Unions

As Chuck Fagan, president and CEO of PSCU, told Karen Webster, credit unions (CUs) are moving beyond the “fast follower” designation and toward real innovation...

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Data Makes Road To Effective Subscription Management Easy To Travel
Data Makes Road To Effective Subscription Management Easy To Travel
April 06, 2021  |  Subscriptions

Given the shocking number of things one can purchase on a subscription, it seems safe to say that the secret to subscriptions isn’t just the...

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The Digital Payments Preferences That Cross The Generational Divide
The Digital Payments Preferences That Cross The Generational Divide
September 03, 2020  |  Digital Payments

Cash will always have a place among consumers — but its use is dwindling. Only 26 percent of all consumer payments are made in the...

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FIs: Build For A Digital Future Or Lose Customers
FIs: Build For A Digital Future Or Lose Customers
June 04, 2020  |  Digital Payments

The degree to which consumers’ lives have gone digital over the past two or three months can’t be overstated. Get the Full Story Complete the...

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