For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price,...
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents...
Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. Get...
Digital platforms facilitate everything from online shopping to ridesharing to booking a hotel. These platforms promise fast, seamless transactions, which most deliver – but when...
The rise of artificial intelligence is not a single force or event — not like the tide rising in the distance. It is countless steps forward...
Checking in on self-checkout, the move toward seamless shopping done in the physical realm but with eCommerce features is an inexorable one. The headlines may...
Citi is rolling out its Payment Outlier Detection solution for corporate treasurers to automate the detection of outliers and combat fraud. Get the Full Story...
Retailers are getting smarter about artificial intelligence (AI), and the latest example of that innovative effort comes from Walmart. Get the Full Story Complete the...
Sources are saying that Uber wants to acquire Seattle startup Mighty AI. Get the Full Story Complete the form to unlock this article and enjoy...