dispute resolution

Visa to Use ServiceNow Dispute Management Tools
Visa to Use ServiceNow Dispute Management Tools
January 29, 2025  |  VISA

Visa plans to use the ServiceNow Dispute Management, Built with Visa solution to further streamline payment card dispute resolutions for clients and help issuers meet...

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52% of Consumers Want Disputes to Be Easy and Resolved Fast
52% of Consumers Want Disputes to Be Easy and Resolved Fast
November 06, 2024  |  Credit Cards

Card disputes have long been viewed as a necessary evil in retail banking and commerce — a cost center to be managed and minimized. But...

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The Invisible Tax on Merchants: Time Spent Managing Disputes
The Invisible Tax on Merchants: Time Spent Managing Disputes
October 16, 2024  |  Credit Cards

As the payments change, businesses are confronted with a need to refine their dispute resolution strategies to mitigate the impact of chargebacks. With the costs...

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Strategizing The ‘Ugly Child’ Of Corporate Finance: Accounts Receivable
Strategizing The ‘Ugly Child’ Of Corporate Finance: Accounts Receivable
March 11, 2020  |  B2B Payments

Accounts receivable (AR) is a function that spreads across multiple tasks of an enterprise, from corporate finance to sales teams and vendor relationship management initiatives....

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Visa Offers Scholarships To Train Workers In Dispute Resolution
Visa Offers Scholarships To Train Workers In Dispute Resolution
December 05, 2019  |  VISA

Visa has announced it’s going to start a new certification program in dispute resolution, as well as fund up to 500 scholarships to offset the...

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Tech Takes The Emotion Out Of Dispute Management
Tech Takes The Emotion Out Of Dispute Management
November 21, 2019  |  Credit Unions

Where there are credit card transactions, there are disputes. That’s especially true of transactions that happen in a card-not-present environment (as is increasingly the case),...

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Conflict Of Interest Claims Hit UK SMB Bank Dispute Plan
Conflict Of Interest Claims Hit UK SMB Bank Dispute Plan
June 21, 2019  |  B2B Payments

The U.K. is moving forward with plans to develop a dispute resolution service (DRS) for small businesses (SMBs) mistreated by banks, but reports in the...

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Australia Forms Body To Handle Entrepreneurs’ Bank Disputes
Australia Forms Body To Handle Entrepreneurs’ Bank Disputes
November 02, 2018  |  B2B Payments

Australia’s new government entity, designed to support small businesses (SMBs) claiming mistreatment by their banks, has opened its doors, reports in Smart Company said this...

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American Express, Ethoca Team To Solve Disputes Between Merchants, Cardholders
American Express, Ethoca Team To Solve Disputes Between Merchants, Cardholders
October 15, 2018  |  Partnerships / Acquisitions

American Express, the payments company, and Ethoca, a provider of collaboration-based technology solutions for merchants and card issuers, announced on Monday (Oct. 15) a collaboration...

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