VISA

Visa Offers Scholarships To Train Workers In Dispute Resolution

job training class

Visa has announced it’s going to start a new certification program in dispute resolution, as well as fund up to 500 scholarships to offset the cost of the training, according to a press release

The applicants will become certified dispute resolution professionals, which Visa noted is a highly needed occupation throughout the payments sphere.

Visa said 75 percent of professionals in the human resources field report that there aren’t enough candidates for job openings, and that it’s important to be able to focus training on actual job needs.

The advantage of a certificate program is that it provides a path different from a traditional college degree, at less cost and focused on the selected occupation, Visa said. People who get certification make about 20 percent more than those who don’t, Visa added, citing a study by Georgetown University.

“Private industry has an important role to play in helping equip the workforce with the skills needed for in-demand jobs. We need employers to actively assess workforce needs, promote skills-based recruitment and hiring and commit to workers’ lifelong skills development, which is critical to economic development,” said Visa Chairman and CEO Al Kelly. “At Visa, we are working to help strengthen the pipeline of qualified workers. We want to help candidates adapt to a constantly changing environment.”

Over the next half decade, Visa has pledged to help create job opportunities for approximately 14,500 people, though apprenticeships, on-the-job learning programs, continuing education and work-based learning initiatives. 

The dispute resolution professional certification will include training days and certification exams. These professionals, when they enter the workforce, will manage payment card disputes and work for financial institutions that issue said cards.

“We are proud to offer this new certificate and provide a pathway to employment in the payments industry,” said Visa Chief Learning Officer Karie Willyerd. “This is yet another demonstration of Visa’s commitment to provide today’s workforce with 21st century skills.”

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The PYMNTS Cross-Border Merchant Friction Index analyzes the key friction points experienced by consumers browsing, shopping and paying for purchases on international eCommerce sites. PYMNTS examined the checkout processes of 266 B2B and B2C eCommerce sites across 12 industries and operating from locations across Europe and the United States to provide a comprehensive overview of their checkout offerings.

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