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Consumers Say Security, User Experience Now Equally Important When Accessing Digital Accounts

Consumers Say Security, User Experience Now Equally Important When Accessing Digital Accounts
Consumers Say Security, User Experience Now Equally Important When Accessing Digital Accounts
March 17, 2022  |  Cybersecurity

Trusted user experiences are highly important to consumers accessing digital accounts via desktop browser or mobile device.  Get the Full Story Complete the form to...

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Banks’ Digital Offerings Walk a Fine Line Between Trust and Seamlessness
Banks’ Digital Offerings Walk a Fine Line Between Trust and Seamlessness
March 15, 2022  |  Banking

Roughly 70% of consumers have extremely or very high levels of trust in their financial institutions (FIs), which may lead one to wonder what’s going...

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Could Passwords Give Way to Biometric Authentication?
Could Passwords Give Way to Biometric Authentication?
February 25, 2022  |  Authentication

More than one-third of consumers are willing to use biometric methods for authentication purposes, perhaps spelling the beginning of the end for passwords. Get the...

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Banking Customers Demand More Security — But Not if it Hurts User Experience
Banking Customers Demand More Security — But Not if it Hurts User Experience
February 17, 2022  |  Cybersecurity

When accessing their digital financial accounts, customers want to have a choice of channels and devices to use. They also want to have a great...

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Had It With Passwords? Two-Thirds of Consumers Are Done With Antiquated Authentication
Had It With Passwords? Two-Thirds of Consumers Are Done With Antiquated Authentication
February 14, 2022  |  Authentication

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Risk-Based Authentication Can Improve Customer Experience, Cement Loyalty
Risk-Based Authentication Can Improve Customer Experience, Cement Loyalty
January 24, 2022  |  Authentication

Fraud is always evolving, and financial institutions girding themselves against attacks often find themselves in the unenviable position of being, at most, one or two...

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Responding to ‘Pandemic Fatigue,’ Companies Lead With Empathy
Responding to ‘Pandemic Fatigue,’ Companies Lead With Empathy
January 19, 2022  |  Personnel

After two years of the pandemic — and the new way of living and working that came along with it, with no end in sight...

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Panel: Passwordless Banking, Payments Must Overcome Consumer Headwinds
Panel: Passwordless Banking, Payments Must Overcome Consumer Headwinds
December 14, 2021  |  Authentication

Ten years is a long time in tech — to dream up new ways of doing things, design them, deploy them and see the masses...

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