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What Happens When Marketplaces Use Humans To Deliver Customer Service
What Happens When Marketplaces Use Humans To Deliver Customer Service
June 17, 2019  |  Markets

You know the old adage: a customer who has a bad experience with customer service does not need to be motivated to communicate with others...

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Citi: Scaling Open Banking Starts With Incentives And API Aggregation
Citi: Scaling Open Banking Starts With Incentives And API Aggregation
June 17, 2019  |  Digital Banking

Open banking is nothing if not a lot of moving parts and complications. But could merchant incentives help fuel this ongoing effort at digital payments...

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The Role Of Digital Identity In Growing The Healthcare Services Gig Economy
The Role Of Digital Identity In Growing The Healthcare Services Gig Economy
June 17, 2019  |  Healthcare

The United States is currently weathering a healthcare worker shortage that is estimated to get quite a bit worse before it gets better.  According to...

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Visa’s McSherry On Responsible AI
Visa’s McSherry On Responsible AI
June 14, 2019  |  Artificial Intelligence

An AI-driven model offers users great power when it comes to handling data, making sense of seemingly far-flung information.  But there also is great responsibility...

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Lost Pet Posters Get A Digital Upgrade
Lost Pet Posters Get A Digital Upgrade
June 14, 2019  |  Innovation

The traditional method of finding a lost pet worked well enough. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

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Fraudsters Find New Bank Stomping Grounds
Fraudsters Find New Bank Stomping Grounds
June 14, 2019  |  Security & Fraud

The good news in the world of fighting fraud and cybercrime is that, by the numbers, the battle against the thieves has been shown to...

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Whitepages Pro Spins Out, Becomes Ekata
Whitepages Pro Spins Out, Becomes Ekata
June 13, 2019  |  B2B Payments

Whitepages Pro is playing the long game when it comes to payments, with a series of structural changes separating consumer and B2B operations, and a...

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Mapping The Maps For Self-Driving Cars (And Drones)
Mapping The Maps For Self-Driving Cars (And Drones)
June 13, 2019  |  Innovation

If one doesn’t know where they’re going, sang one Beatle, any road will get them there — but not easily or efficiently. In an age...

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Diving Into The ‘Check-Replacement Cycle’
Diving Into The ‘Check-Replacement Cycle’
June 13, 2019  |  Payment Methods

As much as 80 percent of firms still rely on paper checks. Only 3 percent of firms meet demands for B2C payments. Fiserv VP of Digital...

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