Use and analysis of customer data has become key to enabling a personalized and omnichannel digital banking experience. But it’s easy to cross the line...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....
The Federal Trade Commission (FTC) reported in a press release that it has received over 7,800 complaints from consumers all relating to the coronavirus pandemic,...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....
As COVID-19, the disease caused by the coronavirus, ravages the economy, and millions of Americans shelter in place to figure out their next financial moves...
In today’s top news, Western Union is launching a new tool for people to send money from home over a voice or video call, and...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....
Cybersecurity insurance company Chubb, which provides aid to companies affected by data breaches, has been hit by one itself, according to a report by TechCrunch....
It is known that negative friction is bad, ruining customer experiences and leading to abandoned carts and all manner of dissatisfaction. Friendly friction, on the...