free shipping

Free Shipping Bolsters Loyalty Most Among Online Shoppers
Free Shipping Bolsters Loyalty Most Among Online Shoppers
January 29, 2024  |  Retail

Foot traffic is a key metric of customer attraction for brick-and-mortar stores, and online visits are the corresponding metric for online shops. If the product...

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Online Customers’ Shopping Mantra: Faster Shipping, Free Returns
Online Customers’ Shopping Mantra: Faster Shipping, Free Returns
January 15, 2024  |  eCommerce

The appeal of faster services has become an integral component of the modern eCommerce experience, influencing purchasing decisions and shaping customer expectations. With shipping, for...

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Amazon and Walmart Put Subscribers on Their Wish List in 2023
Amazon and Walmart Put Subscribers on Their Wish List in 2023
December 15, 2023  |  Subscriptions

The holidays are here, and Walmart and Amazon are looking for ways to boost their subscription numbers. To do that, Walmart has teamed up with...

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Free Shipping Has Its Costs for Merchants, Supply Chains and Consumers
Free Shipping Has Its Costs for Merchants, Supply Chains and Consumers
October 31, 2023  |  Shipping

Nothing’s really free in life, as the old saying goes.  And that applies to free shipping, too. PYMNTS Intelligence data as recent as Tuesday (Oct....

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Walmart vs. Amazon: The Battle of Big Deal Days
Walmart vs. Amazon: The Battle of Big Deal Days
September 18, 2023  |  Retail

On the same day Amazon announced its Prime Big Deal Days event in October, Walmart announced Monday (Sept. 18) its own shopping event, Walmart Deals...

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As Delivery Fees Pick Up, Primark, Joann Enhance BOPIS Offering 
As Delivery Fees Pick Up, Primark, Joann Enhance BOPIS Offering 
September 12, 2023  |  Retail

Today, consumers crave the ability to maximize their precious free moments, and convenience in shopping is the key to achieving this. Not only does convenience...

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Amazon Testing Higher Free Shipping Threshold for Non-Prime Members
Amazon Testing Higher Free Shipping Threshold for Non-Prime Members
August 28, 2023  |  Amazon

Amazon is testing a change to its free shipping policy — a $35 minimum purchase requirement for customers who are not members of its Prime...

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REVOLVE Turns Delayed Shipping Into Customer Rewards 
REVOLVE Turns Delayed Shipping Into Customer Rewards 
August 10, 2023  |  eCommerce

There’s been so much talk about the state of returns, but maybe not nearly enough around shipping. But both services are becoming equally important.   The...

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Cost Isn’t the Real Reason Consumers Bail on Retail Subscriptions
Cost Isn’t the Real Reason Consumers Bail on Retail Subscriptions
August 03, 2023  |  Subscription Commerce

Loyal subscribers are worth their weight in gold to retail subscription merchants. A subgroup of loyal customers we called “loyalists” yield higher lifetime value (LTV)...

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