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40% of First-Time Diners Try Independent Full-Service Restaurants
40% of First-Time Diners Try Independent Full-Service Restaurants
December 29, 2022  |  Consumer Insights

When trying out new eateries, consumers flock to independent full-service restaurants (FSRs). For the November edition of PYMNTS’ Restaurant Digital Divide study, “The 2022 Restaurant...

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Consumer Satisfaction With Food Pricing at QSRs Falls Again
Consumer Satisfaction With Food Pricing at QSRs Falls Again
December 21, 2022  |  Consumer Insights

Inflation-weary consumers are growing increasingly disappointed with quick-service restaurants’ (QSRs) food pricing. By the Numbers Research from the latest edition of PYMNTS’ Digital Divide study,...

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Restaurants Seek to Balance Full-Service Flourishes With Digital Ease
Restaurants Seek to Balance Full-Service Flourishes With Digital Ease
September 16, 2022  |  Restaurant innovation

As quick-service restaurants (QSRs) rush to automate, their full-service restaurant (FSR) counterparts are forced to take a more nuanced view of innovation. While labor challenges...

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1 in 3 Restaurants Lowers Service Standard Amid Labor Challenges
1 in 3 Restaurants Lowers Service Standard Amid Labor Challenges
August 19, 2022  |  Restaurant innovation

As restaurants’ labor challenges continue, many are passing the burden onto consumers, offering a lower quality of service. By the Numbers Research from the 2022...

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