Karen Webster

Friction Fighters: How to Monetize Friction and Ignite Platforms in the Digital Economy

Friction Fighters: How to Monetize Friction and Ignite Platforms in the Digital Economy
Friction Fighters: How to Monetize Friction and Ignite Platforms in the Digital Economy
February 12, 2024  |  Opinion

Decisions, Decisions It is said that the average person makes 35,000 decisions a day. Some, like whether to have oatmeal or eggs for breakfast, don’t...

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Can Eli Lilly With LillyDirect Change the Delivery of Healthcare?
Can Eli Lilly With LillyDirect Change the Delivery of Healthcare?
January 22, 2024  |  Healthcare

Trying to get rid of the middleman seems to be a universal business pastime. Companies spend billions trying to “go direct” to gather first-party data,...

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The Eight Pivotal Strategies for Payments and the Digital Economy in 2024
The Eight Pivotal Strategies for Payments and the Digital Economy in 2024
January 08, 2024  |  Karen Webster

One: Companies monetize certainty as businesses and consumers prize predictability. Two: Shopping shifts from buying to editing as replenishment models change retail dynamics. Three: GenAI...

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52 Mondays 2023: The Year of Acronyms, AI and the Connected Everything
52 Mondays 2023: The Year of Acronyms, AI and the Connected Everything
December 27, 2023  |  Karen Webster

The traditional look back at the end of the year that was begs the question: What have we learned? Specifically, for 2023, the question might...

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PayPal: The Online Payments Friction Fighter That Became Friction
PayPal: The Online Payments Friction Fighter That Became Friction
December 18, 2023  |  Payment Methods

I have perfected the art of multitasking. Thanks to my mobile devices, the internet, apps and embedded payments, I can book airline tickets while waiting...

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What Electric Vehicles, Impossible Foods and Buy Now, Pay Later Teach Us About Early Adopters
What Electric Vehicles, Impossible Foods and Buy Now, Pay Later Teach Us About Early Adopters
December 04, 2023  |  Consumer Insights

It seemed impossible. A product that looked like beef, bled like beef, and cooked like beef made entirely out of plants. But Impossible Foods and...

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Who Will Power the GenAI Operating System?
Who Will Power the GenAI Operating System?
November 27, 2023  |  Artificial Intelligence

Silicon Valley’s 72-hour OpenAI drama was quelled last week with the return of Sam Altman as CEO to the firm he co-founded in 2015.  The...

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The Existential Threat That Microsoft Missed — and Could Put Its GenAI Future at Risk
The Existential Threat That Microsoft Missed — and Could Put Its GenAI Future at Risk
November 20, 2023  |  Artificial Intelligence

It was going to be different this time. The failure of then-Microsoft CEO Steve Balmer in 2007 to recognize the disruptive power of smartphones and...

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