lifetime value

Why Fast-Moving Issuers Win in a World of Customer Impatience
Why Fast-Moving Issuers Win in a World of Customer Impatience
May 14, 2025  |  Payments Innovation

Anyone who wants to learn about a winning mindset can find no shortage of quotes to get inspired. Maybe the best one comes from the...

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Best-in-Class Issuers Say Processors Help Strengthen Customer Lifetime Value
Best-in-Class Issuers Say Processors Help Strengthen Customer Lifetime Value
May 08, 2025  |  Partnerships

All businesses want to increase the profitability of, and lengthen, the customer relationship — extending the customer lifetime value (CLTV). In doing so, they sidestep...

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Rise of Hybrid Marketplaces Bucks Conventional Retail Growth Strategies
Rise of Hybrid Marketplaces Bucks Conventional Retail Growth Strategies
January 06, 2025  |  eCommerce

Digital marketplaces are becoming an important growth channel in retail, as global sales were projected to reach $3.8 trillion last year. To succeed in this...

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Expedia CEO Peter Kern Stepping Down After ‘Optimizing IT Footprint’
Expedia CEO Peter Kern Stepping Down After ‘Optimizing IT Footprint’
February 08, 2024  |  Earnings

Expedia Group CEO Peter Kern said Thursday (Feb. 8) that he will step down in May after four years in that role, having led the company as it...

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Is Rent the Runway Struggling or Strategically Recalibrating? 
Is Rent the Runway Struggling or Strategically Recalibrating? 
January 11, 2024  |  Retail

Rent the Runway, a fashion rental company, has undergone adjustments, including a 10% reduction in its corporate workforce. However, the question arises: Is this indicative...

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Wrong Product Info and Ratings Drive Auto-Fill Subscription Cancellations
Wrong Product Info and Ratings Drive Auto-Fill Subscription Cancellations
December 11, 2023  |  Subscriptions

Consumers may choose to use auto-fill subscriptions, but they have little tolerance for company mistakes. Get the Full Story Complete the form to unlock this...

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Failed Payments Are Costing Companies Their Best Subscribers and 9% of Revenue
Failed Payments Are Costing Companies Their Best Subscribers and 9% of Revenue
October 16, 2023  |  Subscriptions

Subscribers want a smooth shopping experience: Data from several PYMNTS Intelligence studies shows that 27% of users are likely to cancel their subscriptions if they...

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The Failed Payments Recovery Missing Link
The Failed Payments Recovery Missing Link
August 04, 2023  |  Subscriptions

As more of 2023 is in the rearview mirror than in front of us, subscription businesses are having a tough time, according to FlexPay CEO...

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Cost Isn’t the Real Reason Consumers Bail on Retail Subscriptions
Cost Isn’t the Real Reason Consumers Bail on Retail Subscriptions
August 03, 2023  |  Subscription Commerce

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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