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25% of Card Replacement Calls Point to an AI Opportunity
25% of Card Replacement Calls Point to an AI Opportunity
October 21, 2026  |  Artificial Intelligence

A replacement card could give issuers a practical way to turn artificial intelligence (AI) investment into faster service and fewer customer calls. That opportunity anchors...

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44% of Policyholders Say How They Pay Helps Decide Who Insures Them
44% of Policyholders Say How They Pay Helps Decide Who Insures Them
October 21, 2026  |  Insurance

The payment experience plays a role in how consumers choose a property or home insurer, not just how they pay once a policy is in...

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Otter Secures $320 Million to Turn AI Notetaker Into Enterprise Knowledge Engine
Otter Secures $320 Million to Turn AI Notetaker Into Enterprise Knowledge Engine
October 20, 2026  |  Artificial Intelligence

Otter.ai secured $320 million in growth financing from General Catalyst’s Customer Value Fund (CVF) to accelerate the growth of its artificial intelligence notetaker and conversational...

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Capital One Pushes Deeper Into AI as Card Spending Grows
Capital One Pushes Deeper Into AI as Card Spending Grows
October 20, 2026  |  Credit Cards

Capital One’s cardholders continued spending in the third quarter while credit losses declined, giving the bank room to pursue two expensive strategic priorities: building more...

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Expedia Group Automates Hotel Onboarding to Speed Marketplace Entry
Expedia Group Automates Hotel Onboarding to Speed Marketplace Entry
October 20, 2026  |  Travel Payments

Properties can now join Expedia Group’s global travel marketplace through their existing connectivity software, with a few clicks, and go live in less than 24 hours,...

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Nestlé Hands Its Overdue Invoices to SAP’s AI Agents
Nestlé Hands Its Overdue Invoices to SAP’s AI Agents
October 20, 2026  |  Artificial Intelligence

A company the size of Nestlé cannot chase every late invoice at once. Collections teams have limited time, so the order of the calls matters....

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America’s Car-Mart Considers Sale as Inflation Hits Subprime Borrowers
America’s Car-Mart Considers Sale as Inflation Hits Subprime Borrowers
October 20, 2026  |  Business

Used car dealer and subprime lender America’s Car-Mart and its lenders are in talks for a sale that would allow the company to continue running, Bloomberg reported...

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Meta’s Muse Reaches 10 Million Downloads Faster Than ChatGPT
Meta’s Muse Reaches 10 Million Downloads Faster Than ChatGPT
October 20, 2026  |  Artificial Intelligence

Meta’s personal artificial intelligence assistant Muse was downloaded more than 10 million times in the United States and Canada during the first 35 days it...

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AI Labs Pay Lawyers $400 an Hour to Train Models
AI Labs Pay Lawyers $400 an Hour to Train Models
October 20, 2026  |  Artificial Intelligence

A civil rights attorney can now earn $400 an hour with no client involved. Recruiters are advertising that rate for attorneys, $170 an hour for...

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