Voices Shaping the Connected Economy

digital transformation

Boston Rebuilds Payments to Simplify Municipal Money Flows

Boston Finance Manager Rich Andrade and Passport CTO Gene Rohrwasser tell PYMNTS’ Karen Webster how the city is finally breaking from a decades-old patchwork of vendors to build a unified payment platform that promises real-time insight and a more modern experience for residents and visitors alike.

Omnichannel Retail

Furniture.com Reinvents Furniture Buying With AI

Furniture.com is rebuilding the furniture-buying experience for the agentic commerce age. In a PYMNTS SKU conversation, Cofounder and CMO Dan Bennett tells Karen Webster that by using standardized data and AI, the company is unifying retail partners into a single-cart, highly personalized platform. 

Personalization

How CVS Is Turning First-Party Data Into Its Retail Media Power Play

Personalization at scale requires moving from shoppers to signals, and Parbinder “Parbs” Dhariwal, VP and General Manager at CVS Media Exchange, shares why the retailer’s media network is focused on a future where every aisle, every screen, and yes, every long register receipt, is part of a larger conversation between brand and consumer.

Monday Conversation

Cox Automotive Wants to Eliminate the ‘Channel Break’ in Car Buying

Cox Automotive’s new omnichannel platform connects every step of the car-buying journey, closing the long-standing channel break between online research and in-store purchasing. In a Monday Conversation with PYMNTS’ Karen Webster, Senior VP Jessica Stafford explains why shifting dealer mindsets , not just upgrading technology, is the real unlock.

AI

Ulta Beauty Uses AI to Bridge Social Discovery and In-Store Experiences

Ulta Beauty is building a commerce ecosystem where AI, social discovery and stores work together to meet fast moving consumer expectations. In a conversation with PYMNTS CEO Karen Webster for the PYMNTS series The SKU, Ulta SVP Josh Friedman explains how the retailer tries to make sure every guest gets what she wants.

What's Next in Payments

Trulioo CEO Says Leadership Today Is About Trust, Data and Decision Making

Trulioo CEO Vicky Bindra says leadership in the age of breakaway technology innovation isn’t about keeping pace. It’s more about redefining trust, data and decision making when machines move faster than markets. Read more in Bindra’s interview as part of the “What’s Next in Payments” series, “The Year of the CEO.” 

PYMNTS On Air

Robert Talbott Reclaims Madison Avenue to Test American Luxury

When PYMNTS’ Karen Webster sat down with Alex Angelchik, the Newtimes Group CEO made a bold case for why American luxury needs a reset. His approach to relaunching Robert Talbott hints at a playbook far different from what today’s fashion incumbents expect.

What's Next in Payments

Inside the ‘Perfect Storm’ Disrupting Fraud and Risk Management

Matthew Pearce, vice president of Fraud Risk Management and Dispute Operations at i2c, says the collision of innovation, tightening oversight and real-time payments is creating a “perfect storm” that few financial institutions are fully prepared to navigate. Read more in this PYMNTS interview.

What's Next in Payments

Mastercard Turns Cyber Threats Into Teachable Moments

Mark Barnett, global head of Small and Medium Enterprises at Mastercard, shares why small businesses, armed with new tools, sharper awareness and a growing focus on resilience, are proving that cybersecurity isn’t just defense, it’s a growth strategy.

Monday Conversation

FIS Puts Value Creation at the Heart of Money Movement

Money movement is no longer about how fast funds travel between accounts, but how much value can be built around it. FIS Global Head of Money Movement Jon Briggs told PYMNTS CEO Karen Webster that the conversation about moving money used to focus on speed alone. But now the focus is very different. 

Monday Conversation

Nova Credit Makes the Case for a Real-Time Credit Bureau

Nova Credit CEO Misha Esipov argues that the credit industry doesn’t just need better data. He believes it needs a new standard that measures consumers’ financial lives in real time, not through the rearview mirror of traditional credit scores.

PYMNTS ON AIR

How Invisible Payments Are Forcing Digital Identity to Evolve

As Capital One’s Tom Poole, Prove’s Rodger Desai, and Citadel’s Chris Palumbo tell Karen Webster, the next era of payments will erase the line between identity and transaction. Authentication won’t feel like a step in the process. It will be the process itself, where trust has to be built in, not bolted on.

PYMNTS ON AIR

AI-Powered Intelligence: The New Advantage for CFOs

Raj Seshadri, Chief Commercial Payments Officer at Mastercard, explores how AI and data are giving CFOs new ways to manage cash flow, working capital, and risk, while mobilizing partners across the B2B ecosystem to accelerate growth. The discussion highlights how CFOs are already putting AI into practice, the cultural and talent shifts needed to capture […]

Monday Conversation

Adrienne Harris Reflects on Four Years of Redefining Financial Regulation in New York

New York Department of Financial Services Superintendent Adrienne Harris leaves office emphasizing the state’s leadership in shaping modern financial regulation. She tells PYMNTS CEO Karen Webster that her successor, Kaitlyn Asrow, will continue advancing the “department of YES” approach that balances innovation with consumer protection.

PYMNTS ON AIR

AI and the New Era of B2B Payments

For our sixth annual B2B Payments event, PYMNTS Chief Content Officer John Gaffney sits down with CEO Karen Webster to open four weeks of conversations on how artificial intelligence is reshaping B2B payments. We’ll explore what the connection between AI and B2B really looks like, the new use cases emerging, and what it will take […]

PYMNTS ON AIR

The Right Time for Real-Time Account Funding Is Now

Leaders from Visa Direct, TabaPay and OneUnited Bank discuss why instant account funding has become a competitive must-have, the measurable business benefits of Account Funding Transactions (AFTs) and how to implement real-time solutions effectively.

What's Next in Payments

Credit Unions Battle for the Right Data to Fight Fraud

Velera’s Jeremiah Lotz tells PYMNTS that a consortium approach to data collection and use can help credit unions.

What's Next in Payments

Fraudsters Share Playbooks, So Why Won’t Banks Share Data?

Entersekt’s Pradheep Sampath tell PYMNTS that fighting fraud demands a blend of traditional data and a consortium approach.

PYMNTS ON AIR

From Infrastructure to Analytics: The Plaid Playbook

Plaid’s next five years probably won’t look much like the last five, CEO Zach Perret tells Karen Webster. Data and the insights it offers the broader payments and financial services ecosystem position the company as a critical identity and data aggregation layer in an emerging “agentic” financial world.

Monday Conversation

WorkWhile Reinvents Hourly Work With AI-Powered Labor Platform

WorkWhile COO Simon Khalaf says the company’s AI-driven labor OS is reshaping the workforce — matching workers to jobs with precision.

Payments

Introducing the PYMNTS Podcast

Get a preview of the PYMNTS Podcast — your front-row seat to conversations with the innovators transforming how the world pays, shops, and connects.