Ingrained faith in the physicality of banknotes has long driven German consumer behavior, as cash still accounts for an average 51% of all retail transactions as recently...
While voice recognition systems in customer service aren’t new, generative artificial intelligence (AI) is changing the nature and quality of how consumers interact with brands,...
Despite the shopping feature’s popularity, merchants keep tightening requirements for returns. Get the Full Story Complete the form to unlock this article and enjoy unlimited...
A strong labor market may be softening, confirming consumer hesitancy in returning to previous spending patterns. Get the Full Story Complete the form to unlock...
Sector brands and merchants may need to refine their digital approach to gain customer share as consumers seeking to bring beauty to their doorstep. Get...
Where once consumers picked up their personal care products along with their food and beverages at the supermarket, they are increasingly shifting to digital channels...
Food brands may be looking for ways to capitalize on the potential of social media commerce, but for now, PYMNTS research indicates, potential is all...
Fraud is often hard to identify and resolve, and expensive, especially for large merchants using in-house solutions where fraudulent transaction dispute losses can total as...