PYMNTS Study

Consumers, Billers Demand End of Fragmented Bill Payment Experience

Consumers, Billers Demand End of Fragmented Bill Payment Experience
Consumers, Billers Demand End of Fragmented Bill Payment Experience
May 10, 2023  |  Platform Payments

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Less Than a Quarter of Credit Unions Offer Real-Time Payments, Disappointing Members
Less Than a Quarter of Credit Unions Offer Real-Time Payments, Disappointing Members
May 10, 2023  |  Credit Unions

Credit unions (CUs) may find attracting and retaining members challenging if they lag behind major banks and FinTechs in providing enhanced payment capabilities, such as...

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69% of Consumers Lower Retail Spend as 36% of Grocery Shoppers Buy Cheaper Brands
69% of Consumers Lower Retail Spend as 36% of Grocery Shoppers Buy Cheaper Brands
May 09, 2023  |  Consumer Insights

From retail items to groceries, the inflation monster has consumers looking for any lower-priced port in the storm, and that means finding merchants with pricing...

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Gen Z, Millennials Use Credit Cards 30% More Than the  Average Cardholder
Gen Z, Millennials Use Credit Cards 30% More Than the Average Cardholder
May 09, 2023  |  Credit Cards

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Popular ‘Life Hacks’ Help Gen Z Manage Growing  Financial Stresses
Popular ‘Life Hacks’ Help Gen Z Manage Growing Financial Stresses
May 08, 2023  |  Economy

Navigating the current economic turbulence is a key task for seemingly all consumers now, but members of Generation Z are doing so with their style....

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Consumers Feel Grocery Inflation Nearly 3X the Measured Rate
Consumers Feel Grocery Inflation Nearly 3X the Measured Rate
May 08, 2023  |  Economy

Even as grocery inflation has slowed, consumers continue to feel the impact of these price hikes far more than the measured rates, according to PYMNTS...

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UK Contactless Card Use Up 94% YoY
UK Contactless Card Use Up 94% YoY
May 08, 2023  |  Payment Methods

The coronation has come and gone, and digital wallets and contactless cards continue to dominate the U.K. retail space. How will Brits pay for coronation...

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Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight
Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight
May 08, 2023  |  Subscriptions

Despite belt-tightening among consumers, retail subscriptions proved resilient in the first quarter and show no signs of weakening, offering proof points on the power of...

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