PYMNTS Study

Average Subscriber Has Canceled 1 of 5 Subscriptions Since October

Average Subscriber Has Canceled 1 of 5 Subscriptions Since October
Average Subscriber Has Canceled 1 of 5 Subscriptions Since October
May 16, 2022  |  Subscriptions

The average subscriber has dropped one of their five retail subscriptions since October, according to “Subscription Commerce Conversion,” a PYMNTS and sticky.io collaboration based on...

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eGrocers Risk Losing New Customers to Lack of Trust
eGrocers Risk Losing New Customers to Lack of Trust
May 16, 2022  |  eCommerce

For online grocers, it takes more than a few orders to earn consumers’ trust. In fact, according to data from PYMNTS’ recent study “Satisfaction In...

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Millennial Minute: The Great Unsubscribe Hits 16% of Millennials, 14% of Bridge Millennials
Millennial Minute: The Great Unsubscribe Hits 16% of Millennials, 14% of Bridge Millennials
May 16, 2022  |  Subscriptions

Looking for loyalty among millennial subscribers and their closest cohorts? Look to your feature set and make sure it’s flexible and delivers value to these...

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The Data Point: 61% of Online Sellers Increased Marketplace Usage in the Past Year
The Data Point: 61% of Online Sellers Increased Marketplace Usage in the Past Year
May 16, 2022  |  eCommerce

Amazon, Shopify and others are feeling the sting of slower online sales in early 2022. That’s likely transitory as physical and online retail rebalance for...

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Report: Merchants Overestimate Their Own Dispute-Resolution Skills
Report: Merchants Overestimate Their Own Dispute-Resolution Skills
May 16, 2022  |  Fraud Prevention

The online shopping surge of the past two years heightened the risk of credit card fraud and drove many merchants to invest more heavily in...

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Data: Real-Time Payments Usage Rising Among Mid-Market Companies
Data: Real-Time Payments Usage Rising Among Mid-Market Companies
May 15, 2022  |  Payment Methods

Fifteen percent of companies from four industries with annual revenue between $50 million and $1 billion currently use real-time payments to make or receive payments,...

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The Data Point: 85% of Consumers Pay Credit Card Surcharges Without Issue
The Data Point: 85% of Consumers Pay Credit Card Surcharges Without Issue
May 13, 2022  |  Credit Cards

A source of controversy over the years, credit card surcharges are accepted as fair — and fairly set — by law, and by a surprising...

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AP Automation Tracker: Finance Leaders Say AP Operations Can’t Sustain Growth
AP Automation Tracker: Finance Leaders Say AP Operations Can’t Sustain Growth
May 13, 2022  |  Accounts Payable

Almost 4 out of every 5 finance leaders in the U.S. and U.K. believe their firms’ accounts payable (AP) operations can’t sustain continued growth, with...

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62% of Consumers Are Satisfied With Their Bank’s Cross-Channel Integration
62% of Consumers Are Satisfied With Their Bank’s Cross-Channel Integration
May 12, 2022  |  Digital Banking

Cross-channel integration has become table stakes for financial institutions (FIs), as consumers expect to find it easy to transact, make payments and see transaction histories...

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