PYMNTS Study

Report: 57% of Consumers Say Voice Recognition, Fingerprint Scans Make Customer Service Experience Better
Report: 57% of Consumers Say Voice Recognition, Fingerprint Scans Make Customer Service Experience Better
February 23, 2022  |  Authentication

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24% of Consumers Don’t Trust Digital Account Opening Tech
24% of Consumers Don’t Trust Digital Account Opening Tech
February 22, 2022  |  Consumer Finance

Fifty-nine percent of consumers have opened new financial accounts in the past year, according to Account Opening And Loan Servicing In The Digital Environment, a...

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Report: Four in 10​ Consumers Open to Restaurant Subscription Services
Report: Four in 10​ Consumers Open to Restaurant Subscription Services
February 22, 2022  |  Loyalty & Rewards

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61% of Consumers Are Willing to Use Anything but a Password to Access Online Accounts
61% of Consumers Are Willing to Use Anything but a Password to Access Online Accounts
February 21, 2022  |  Authentication

Username and password combinations remain the authentication method most commonly used by consumers to access digital financial services accounts.  Get the Full Story Complete the...

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Fake Businesses Emerge as New Front in War on ID Fraud
Fake Businesses Emerge as New Front in War on ID Fraud
February 21, 2022  |  Security & Fraud

As digital commerce and payments grow, fraud grows with it. That’s going to get worse before it gets better as merchants and their payments partners...

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New Study: Most Utility Execs Place High Importance on Digital Bill Payments
New Study: Most Utility Execs Place High Importance on Digital Bill Payments
February 18, 2022  |  Digital Payments

While there’s been a longstanding trend toward digitized workflows and business processes among all businesses, the utilities and consumer finance industries have been particularly aggressive...

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Shake Shack Turns to Kiosks, Drive-Thru to Boost In-Store Sales
Shake Shack Turns to Kiosks, Drive-Thru to Boost In-Store Sales
February 18, 2022  |  Restaurant innovation

In the year ahead, Shake Shack is turning its focus to boosting in-restaurant ordering options, investing in self-service kiosks and its new drive-thru concept, even...

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Report: How Solving the Payments Compliance Puzzle Fuels Global Business Growth
Report: How Solving the Payments Compliance Puzzle Fuels Global Business Growth
February 18, 2022  |  Digital Payments

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Merchants, Take Note: Consumers Want More In-Store BNPL Options
Merchants, Take Note: Consumers Want More In-Store BNPL Options
February 18, 2022  |  BNPL

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