PYMNTS Study

21% of Consumers Use Connected Devices to Check in on Work Daily

21% of Consumers Use Connected Devices to Check in on Work Daily
21% of Consumers Use Connected Devices to Check in on Work Daily
February 24, 2022  |  Connected Economy

The rise of the hybrid workforce means that consumers are no longer bound to the physical office or the 9-to-5 workday. This often means that...

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2 in 3 Credit Union Members Want to See More Innovation Around Business Loans
2 in 3 Credit Union Members Want to See More Innovation Around Business Loans
February 24, 2022  |  Credit Unions

Credit unions have long been known for personalized services and high levels of member satisfaction. But new evidence also suggests they’re also uniquely suited to...

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71% Of Businesses to Add Transaction Alerts, ID Verification to Anti-Fraud Strategies
71% Of Businesses to Add Transaction Alerts, ID Verification to Anti-Fraud Strategies
February 24, 2022  |  Fraud Prevention

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60% of Merchants Enable Digital Profiles for Consumers
60% of Merchants Enable Digital Profiles for Consumers
February 23, 2022  |  Retail

The number of merchants offering three cross-channel-capable features increased between 2020 and 2021, according to The 2022 Global Digital Shopping Index, a PYMNTS and Cybersource...

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31% of Finance Pros Say Employees Are Submitting More Expenses Now Than Before the Pandemic
31% of Finance Pros Say Employees Are Submitting More Expenses Now Than Before the Pandemic
February 23, 2022  |  B2B Payments

As companies adopt and retain flexible workplace models, employees who once obtained desks, computers and all the supplies needed to do their jobs at the...

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Report: 57% of Consumers Say Voice Recognition, Fingerprint Scans Make Customer Service Experience Better
Report: 57% of Consumers Say Voice Recognition, Fingerprint Scans Make Customer Service Experience Better
February 23, 2022  |  Authentication

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24% of Consumers Don’t Trust Digital Account Opening Tech
24% of Consumers Don’t Trust Digital Account Opening Tech
February 22, 2022  |  Consumer Finance

Fifty-nine percent of consumers have opened new financial accounts in the past year, according to Account Opening And Loan Servicing In The Digital Environment, a...

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Report: Four in 10​ Consumers Open to Restaurant Subscription Services
Report: Four in 10​ Consumers Open to Restaurant Subscription Services
February 22, 2022  |  Loyalty & Rewards

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61% of Consumers Are Willing to Use Anything but a Password to Access Online Accounts
61% of Consumers Are Willing to Use Anything but a Password to Access Online Accounts
February 21, 2022  |  Authentication

Username and password combinations remain the authentication method most commonly used by consumers to access digital financial services accounts.  Get the Full Story Complete the...

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