PYMNTS Study

Price Critical in Customers’ Decision to Return to Abandoned Cart

Price Critical in Customers’ Decision to Return to Abandoned Cart
Price Critical in Customers’ Decision to Return to Abandoned Cart
November 30, 2021  |  eCommerce

Most consumers, or 86% of online shoppers, have abandoned a shopping cart at least once before completing a purchase, whether because they got distracted, wanted...

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The Top 5 Things We Learned About the US Shopper From Black Friday
The Top 5 Things We Learned About the US Shopper From Black Friday
November 30, 2021  |  Retail

With the busiest shopping day of the year having come and gone and its online equivalent now in the history books too, PYMNTS’ Black Friday...

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44% of UK Grocery Shoppers Spend More at Stores With Loyalty Programs
44% of UK Grocery Shoppers Spend More at Stores With Loyalty Programs
November 30, 2021  |  Loyalty & Rewards

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Gen Z’s More Interested in Extended Warranties Than Product Protection Plans
Gen Z’s More Interested in Extended Warranties Than Product Protection Plans
November 29, 2021  |  Retail

Merchants who want to sell plans that cover product failure and, in some cases, accidental damage should know that marketing language matters. Consumer interest in...

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Inventory Stockouts Cost Retailers Up To $4.6B On Black Friday
Inventory Stockouts Cost Retailers Up To $4.6B On Black Friday
November 29, 2021  |  eCommerce

Black Friday kicked the 2021 holiday season off with a bang. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

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61% of Consumers Would Be OK With Login Methods Other Than Passwords
61% of Consumers Would Be OK With Login Methods Other Than Passwords
November 26, 2021  |  Authentication

Today’s consumers have several forms of digital banking and financial accounts — from banks with traditional branches, online-only banks, FinTechs, insurance companies and brokerages. Get...

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Average US Consumer Now Has 5 Retail Subscriptions
Average US Consumer Now Has 5 Retail Subscriptions
November 26, 2021  |  Subscriptions

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57% of Business Buyers Are Making More Purchases on eCommerce Sites 
57% of Business Buyers Are Making More Purchases on eCommerce Sites 
November 24, 2021  |  B2B Payments

B2B sellers have not traditionally paid much attention to streamlining their eCommerce experiences because most corporate buyers seemed comfortable with traditional — albeit lengthier —...

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