PYMNTS Study

Spike in Remote Workers Raises Odds of Hacks and Scams for Businesses

Spike in Remote Workers Raises Odds of Hacks and Scams for Businesses
Spike in Remote Workers Raises Odds of Hacks and Scams for Businesses
November 03, 2021  |  Cybersecurity

It’s a sad but simple truth: The move to remote work has increased the opportunity for fraud. Employees are more likely to make significant, serious...

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Good Customers Gone Bad — Retailers Lose $89B Annually to Return Policy and Promotions Abuse
Good Customers Gone Bad — Retailers Lose $89B Annually to Return Policy and Promotions Abuse
November 03, 2021  |  Fraud Prevention

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80% of Consumers Now Have at Least One Subscription but Declined Payments Are Predominant Threat
80% of Consumers Now Have at Least One Subscription but Declined Payments Are Predominant Threat
November 02, 2021  |  Subscriptions

By most accounts, the consumer love affair with retail subscription services has never been stronger, and yet a simple erroneous payment decline can seriously test...

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New Study: 182M Consumers Now Use Digital Channels to Shop and Pay for Food
New Study: 182M Consumers Now Use Digital Channels to Shop and Pay for Food
November 02, 2021  |  Mobile Commerce

From robotic delivery to voice-based ordering and payment, the food sector continues to ride a wave of digital innovation that touches many aspects of grocery...

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New Data: 42% of US Consumers Worry About Security of Bank Account Credentials Shared with Third Parties
New Data: 42% of US Consumers Worry About Security of Bank Account Credentials Shared with...
November 02, 2021  |  Banking

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89% of Mid-Sized Merchants Offer Guarantees and Refunds, Matching Larger Rivals Online
89% of Mid-Sized Merchants Offer Guarantees and Refunds, Matching Larger Rivals Online
November 01, 2021  |  eCommerce

Increasingly, in the midst of the pandemic and looking beyond COVID-19, consumers are interacting more than ever before across a string of digital touchpoints in...

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New Study: Understanding Consumer Desire for Product Protection and Extended Warranties
New Study: Understanding Consumer Desire for Product Protection and Extended Warranties
November 01, 2021  |  Retail

Ask more than 2,500 U.S. consumers what they want from product protection offerings like extended warranties, and you’ll find the psychology of value driving a...

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Report: End of Pandemic Could Kick-Off Spending Spree For Paycheck-to-Paycheck Consumers
Report: End of Pandemic Could Kick-Off Spending Spree For Paycheck-to-Paycheck Consumers
November 01, 2021  |  Consumer Finance

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