PYMNTS Study

Mind the Gap: Hiding Digital Features Costs UK Merchants Sales

Mind the Gap: Hiding Digital Features Costs UK Merchants Sales
Mind the Gap: Hiding Digital Features Costs UK Merchants Sales
March 20, 2024  |  VISA

Integrating online features and in-store shopping is reshaping the shopping experience in the U.K. However, more than one-quarter of U.K. merchants don’t offer the digital...

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Receipt Data May Be Key to More Efficient Customer Experiences
Receipt Data May Be Key to More Efficient Customer Experiences
March 19, 2024  |  Retail

Businesses looking to keep consumers coming back by offering the most efficient customer experience may want to look to receipt data, at least if financial...

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New Study Shows Big Gap Between Open Banking Interest and Use
New Study Shows Big Gap Between Open Banking Interest and Use
March 19, 2024  |  Payments Innovation

Open banking payments appeal to consumers. Nearly half of respondents in PYMNTS Intelligence’s latest study are highly willing to use them for at least one...

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60% of US Shoppers Used Split-Payment Options in the Past Year
60% of US Shoppers Used Split-Payment Options in the Past Year
March 19, 2024  |  Buy Now Pay Later

Split-payment or installment plans such as buy now, pay later (BNPL) enable consumers to spread the costs of purchases over multiple installments. Get the Full...

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Report: An Uncertain Economy Weighs on Embedded Finance Innovation for Marketplaces
Report: An Uncertain Economy Weighs on Embedded Finance Innovation for Marketplaces
March 15, 2024  |  Payments Innovation

Logistics and wholesale trade businesses exhibit robust demand for embedded finance innovations. For example, most payment facilitators (PayFacs), independent software vendors (ISVs) and marketplaces are...

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PSCU/Co-op Solutions Study Adds New Urgency to Credit Union Innovation
PSCU/Co-op Solutions Study Adds New Urgency to Credit Union Innovation
March 11, 2024  |  Credit Unions

Credit union (CU) members value the classic benefits associated with CUs, such as lower fees and more access to loan products. Still, PYMNTS Intelligence finds...

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Retailers Win in Online Grocery
Retailers Win in Online Grocery
March 08, 2024  |  Retail

When consumers buy groceries online, they place their trust in retailers, not marketplaces. Get the Full Story Complete the form to unlock this article and...

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Voice Commerce Has a Long Way to Go in Retail
Voice Commerce Has a Long Way to Go in Retail
March 07, 2024  |  Voice Activation

Despite advancements in voice commerce, the technology still faces challenges driving penetration in the retail sector. Get the Full Story Complete the form to unlock...

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Will Credit Access Get Caught in CFPB Late Fee Cap Crossfire?
Will Credit Access Get Caught in CFPB Late Fee Cap Crossfire?
March 07, 2024  |  Credit Cards

The Consumer Financial Protection Bureau finalized a rule this week slashing what it labeled “excessive credit card late fees,” reducing the penalty card issuers can charge from the typical...

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