PYMNTS Study

Year in Review: Social Media eCommerce Has Not Yet Caught On

Year in Review: Social Media eCommerce Has Not Yet Caught On
Year in Review: Social Media eCommerce Has Not Yet Caught On
December 22, 2023  |  eCommerce

Social platforms such as TikTok, Facebook and Instagram have made it quicker and easier for consumers worldwide to share their shopping stories and start retail...

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Gen AI Turns Bank Chatbots Into Financial Advisors
Gen AI Turns Bank Chatbots Into Financial Advisors
December 22, 2023  |  Artificial Intelligence

The banking industry is undergoing a transformative shift fueled by advanced artificial intelligence technology, transforming financial chatbots into adept problem-solvers along the way. Get the...

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6 in 10 Subscription Merchants Drive Conversion With ‘Buy Buttons’
6 in 10 Subscription Merchants Drive Conversion With ‘Buy Buttons’
December 22, 2023  |  Subscriptions

As subscription merchants look to reduce transaction friction to increase conversion, the majority now offer “buy buttons.” Get the Full Story Complete the form to...

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BNPL and Digital Wallets High Priority for PayFacs and Marketplaces
BNPL and Digital Wallets High Priority for PayFacs and Marketplaces
December 22, 2023  |  Retail

Embedded payments can open the door to monetizing new revenue streams, deepening customer engagement and growing new lines of business. However, retail marketplaces, payment facilitators...

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Refund Features Keep Subscription Shoppers From Canceling
Refund Features Keep Subscription Shoppers From Canceling
December 22, 2023  |  Subscription Commerce

Understanding subscriber preferences is the lifeblood of subscription commerce — even more so in a digital economy. Subscription businesses that ignore this do so at...

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Instant Payments Comprise Almost Half of Employee Reimbursements
Instant Payments Comprise Almost Half of Employee Reimbursements
December 21, 2023  |  Travel Payments

Business travel has been coming back since the pandemic was over. More and more executives are visiting clients, prospect clients or colleagues worldwide. But if...

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New Study Finds Acquirer Confusion Clouds Installment Plan Landscape
New Study Finds Acquirer Confusion Clouds Installment Plan Landscape
December 21, 2023  |  BNPL

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eCommerce Fuels 2024 Optimism for Main Street Small Businesses
eCommerce Fuels 2024 Optimism for Main Street Small Businesses
December 20, 2023  |  SMBs

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Credit-Marginalized Consumers Turn to High-Interest Credit to Cover Emergency Expenses
Credit-Marginalized Consumers Turn to High-Interest Credit to Cover Emergency Expenses
December 20, 2023  |  Consumer Finance

Emergency expenses are a reality all consumers eventually face — and when economic headwinds and factors like rising prices enter the equation, these unexpected expenses...

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