Microsoft’s rollout of autonomous artificial intelligence (AI) agents marks one of Big Tech’s boldest pushes yet to unleash software that can independently handle customer service...
Innovation in business-to-business (B2B) payments used to be measured in decades, not years. But now, it can be measured in months — even weeks — as...
Have artificial intelligence (AI) copilots been unseated by AI agents? The world’s software giants seem to be making that case, the Financial Times (FT) reported...
Salesforce is acquiring Tenyx, the latest sign of the company’s growing artificial intelligence ambitions. The customer relationship management company will use Tenyx’s expertise in developing...
In the B2B landscape, the only constant is change — and technology is the change agent. After all, while trust remains foundational in B2B relationships,...
Salesforce has launched an AI-focused partnership with enterprise software firm Workday. The collaboration, announced in a news release Wednesday (July 24), will see the two...
Customer relationship management company Salesforce has debuted its first fully autonomous artificial intelligence (AI) agent. Einstein Service Agent, announced Wednesday (July 17), is designed to...
Salesforce reportedly cut about 300 jobs in July after eliminating 700 roles earlier this year. The latest cuts are part of the company’s ongoing effort to...
Unlocking operational leverage is the name of the game for today’s businesses. In the face of ongoing macroeconomic uncertainty, controlling for what is controllable while...