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43% of Retailers Say False Declines Are a Major Problem for Shoppers
43% of Retailers Say False Declines Are a Major Problem for Shoppers
April 02, 2024  |  Retail

As retailers look to offer positive payment experiences to shoppers to keep them coming back, a significant share sees false declines as a sticking point,...

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TechCrunch Cuts Subscription Program as Consumers Cancel Media Memberships
TechCrunch Cuts Subscription Program as Consumers Cancel Media Memberships
January 31, 2024  |  Subscriptions

Amid ongoing financial pressures, consumers are making difficult decisions about which subscriptions provide enough value to keep and which to cancel, and against this backdrop,...

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Top-Performing Subscription Merchants Recover 60% of Failed Payments
Top-Performing Subscription Merchants Recover 60% of Failed Payments
December 28, 2023  |  Subscriptions

Subscription companies lose an average of 9% of sales to failed payments. However, the top-performing merchants recover 60% of failed payments, saving ones that would...

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Top-Performing Subscription Merchants Let Their Customers Take a Break
Top-Performing Subscription Merchants Let Their Customers Take a Break
December 27, 2023  |  Subscriptions

Top-performing retail subscription merchants offer their customers the option to take a step back, while merchants that do not provide this kind of flexibility tend...

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Refund Features Keep Subscription Shoppers From Canceling
Refund Features Keep Subscription Shoppers From Canceling
December 22, 2023  |  Subscription Commerce

Understanding subscriber preferences is the lifeblood of subscription commerce — even more so in a digital economy. Subscription businesses that ignore this do so at...

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Retail Merchants Focus on Loyal Subscribers to Shore Up Sales
Retail Merchants Focus on Loyal Subscribers to Shore Up Sales
December 20, 2023  |  Subscriptions

In the last two years, due to persistent inflation and consumers returning to normal life, retail product subscriptions have steadily decreased from pandemic boom times...

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28% of Loyal Subscribers Would Cancel Due to Excessive Promotional Materials
28% of Loyal Subscribers Would Cancel Due to Excessive Promotional Materials
December 08, 2023  |  Subscriptions

With the subscription market becoming increasingly crowded, merchants need to be aware of the factors that may lead to the cancellation of loyal subscribers. PYMNTS...

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Meal Kit Subscriptions Eat Away at Brick-and-Mortar Grocers’ Market Share
Meal Kit Subscriptions Eat Away at Brick-and-Mortar Grocers’ Market Share
December 07, 2023  |  Consumer Insights

With consumers getting pre-portioned ingredients from online subscriptions, PYMNTS Intelligence reveals, many are spending less time shopping for groceries in stores. By the Numbers The...

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Three-Quarters of Subscription Merchants Offer Flexible Plans
Three-Quarters of Subscription Merchants Offer Flexible Plans
December 04, 2023  |  Subscriptions

As subscription merchants look to meet consumers’ evolving expectations, flexible plans are becoming an industry standard. By the Numbers The recent PYMNTS Intelligence study “The...

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