Subscription Churn

Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight

Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight
Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight
May 08, 2023  |  Subscriptions

Despite belt-tightening among consumers, retail subscriptions proved resilient in the first quarter and show no signs of weakening, offering proof points on the power of...

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Food and Beverage Subscriptions Struggle to Retain Members
Food and Beverage Subscriptions Struggle to Retain Members
May 05, 2023  |  Subscriptions

Food and beverage subscriptions see disproportionate churn relative to other industries as consumers rethink which recurring payments they really want or need and which they...

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Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
May 05, 2023  |  Payment Methods

PYMNTS asked business leaders for their take on how to plan for the rest of 2023 and what they are telling their teams to focus...

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3 in 10 Subscription Services Are Losing Customers to Competitors
3 in 10 Subscription Services Are Losing Customers to Competitors
January 24, 2023  |  Subscriptions

As subscriptions feel the churn, PYMNTS data shows that many are losing ground to competitors. Get the Full Story Complete the form to unlock this...

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Subscription Business Performance Tied to One Key Metric Few Manage
Subscription Business Performance Tied to One Key Metric Few Manage
January 09, 2023  |  Subscriptions

Businesses seeking long-term success are digging into available metric data to keep customers coming back. Get the Full Story Complete the form to unlock this...

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Coffee and Flower Brands Push Value to Survive ‘The Great Unsubscribe’
Coffee and Flower Brands Push Value to Survive ‘The Great Unsubscribe’
October 12, 2022  |  Subscriptions

Core tools and tactics are similar among retail subscriptions, but guiding consumers to keep a beloved but nonessential subscription is a nuanced set of interactions...

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Merchants Try New Tactics to Slow Subscription Churn
Merchants Try New Tactics to Slow Subscription Churn
September 27, 2022  |  Subscriptions

With the economic outlook not improving or likely to until 2023 or 2024, subscription commerce faces an inflection point that could see a mass customer...

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Tablestakes: All Subscription Commerce Merchants Must Be As Good As Top Performers
Tablestakes: All Subscription Commerce Merchants Must Be As Good As Top Performers
October 01, 2021  |  Subscriptions

Demand for subscription boxes filled with all sorts of retail products became ubiquitous during the pandemic in 2020 and have remained hot ever since, but...

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