(source: en.wikipedia.org)
Chatbots, or virtual customer assistants (VCAs), will be used in 25 percent of customer service and support operations by 2020, up from just 2 percent...
Financial services firms, above any other industry, rack up the most in damages following a cyberattack, a new report from Accenture and Ponemon Institute found....
Telecommunications firms and joint ventures are serving as conduits for China to gain insight and access to intellectual property and sensitive U.S. technologies, according to...
Chinese eCommerce company Alibaba has big plans for the 2022 Winter Games in Beijing, envisioning a more technology-driven event through which all stakeholders make more...
After a big introduction last fall — followed by a long wait during the holiday season that Apple decided to sit out — the much speculated-upon HomePod...
Here’s a novel concept in the eternal battle against payments fraud: Chase the customer. Not the bad guys. As online transaction fraud spreads like wildfire,...
In life, 40 percent of anything is a lot. In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers...
Earlier this month, Saks Fifth Avenue President Marc Metrick told CNBC that the luxury retailer didn’t need fancy artificial intelligence (AI) to help it succeed...
A woman is shopping for jeans. She’s 4’11” and on the heavier side. Finding a pair that fits her waist comfortably without needing to be...