Today In Data: Correctly Capturing Consumers’ Needs

Consumers want what they want, when they want it – and they want to be able to feel confident that they can trust what they choose, whether it’s shopping online, contemplating a connected car or choosing between a card and a mobile payment method. Trust means the transaction is secure, and also lives up to the customers’ expectations for the agreement. Because when expectations are missed, the costs for the business that missed them can be fatally high.


$212 billion: The amount American consumers spend on their way to and from work annually.

100 million: The number of verified transactions Jumio has under its belt.

25 million: The number of vehicles worldwide that have Xevo’s technology installed in them worldwide.

£10m: The size of the emergency cash infusion Wonga received in early August 2018.

£550: The fee for any complaint to the Financial Ombudsman Service, paid whether or not compensation is paid to the complainant.