How To Build High Performance Via Digital — and Humans

By  |  June 18, 2019
 | 
digital platforms

Fraud is a two-headed beast, but the beast can be defeated as more consumers flock to marketplaces and other eCommerce destinations. Meanwhile, there are fresh ideas about how to scale open banking and the role of humans in customer service for marketplaces. While all that happens, new questions are arising over the role of digital identity in the quickly transforming healthcare industry.

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    data

    Data:

    2.3 million: Number of healthcare workers U.S. needs to hire by 2025

    1.2 percent: Share of digital platforms that consider their fraud detection “extremely effective”

    Sept. 14, 2019: Next PSD2/Open Banking deadline regarding trusted third parties and data

    32 percent: Portion of digital platforms that consider false positives as operational pain points

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    53 percent: Share of platforms that plan to expand vendor support over the next three years to detect fraud


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