Salesforce, FedEx Help eCommerce Merchants; Virtual Sales Associates Emerge; Apple Eyes Product Launches

By  |  September 15, 2021
 | 
Salesforce

Virtual sales associates are pushing chatbots into the background. Plus, security and supply chain woes could mar the annual release of Apple’s new products, and Salesforce and FedEx have signed a multi-year logistics deal for eCommerce retailers.

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    Data:

    20%: Anticipated January 2022 price increase by Apple’s leading chip supplier, TSMC.

    116M: Number of Americans who own an iPhone.

    $223B: Salesforce’s projected retail supply chain cost increase in the second half of 2021.

    375: Number of container ships waiting off global ports.

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    28%: Increase in online and mobile cross-channel shoppers since the pandemic began.


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