The era of contextual commerce is upon us — though what exactly that means can vary. One brand’s successful foray into context can easily turn into another brand’s misstep with privacy. Customer needs are specific – and understanding demographic details counts for a lot when building the right experiences. And...
Last week was one of those good news/bad news kind of weeks in payments where either every dark cloud had a silver lining or vice versa, depending on one’s perspective. New things started, old problems reoccurred, and by the end of the week, everyone was...
The pace of payments is getting faster — because the demand and expectations are on the rise. Gig workers and those living paycheck to paycheck need access to their funds, SMBs can’t grow without them and, all around the world, governments are hearing the call...
Consumers, while generally desirous of good service in general, are these days increasingly willing to serve themselves. In fact, a growing number of customers are their own best store clerk, bank teller, cashier or real estate agent. With an expanding line-up of information streams – and connected devices to access them...
The world, we are often told, is becoming more tightly intertwined by the day. Connected commerce is our collective future, for both consumers and retailers alike. Prime Day is great proof of this. A wholly homemade shopping holiday that first rolled out a few years ago is now,...
With consumers demanding more choices, experts say that the unbundling of media – such as music, newspapers and television programming – is the future. At the same time, services like Zelle use a consumer’s mobile phone number to route funds, and platforms like Ingo Money...
Everyone remembers the adage: The more things change, the more they remain the same. Though much has changed in the digital age, much does remain the same. We still watch TV, albeit different from the way we once did. We want good customer service, though —...
There are few experiences more disconcerting than the sudden onset of déjà-vu — the experience one is doing something they have done before. But when one spends enough time reading the latest and greatest of the payments and commerce news feeds, those déjà-feelings have a habit of recurring,...
While cash was once king on a global stage, digitization is marching forward, and quickly. Case in point: Australia, where cash still has a prominent place, but digitization is capturing ground. The question is how to keep up with consumer demands in an increasingly digital...
