Consumers love choice and are always ready to embrace the next big thing. The explosion of voice assistants and the smart speaker market are a testament to that. But customers also want what they can rely on – which is why subscription services of all stripes have grown in recent...
Capturing customer loyalty is not easy thing when customers are a fickle and mobile group. Offering better pricing is always a good starting point, but consumers – particularly young, affluent consumers – are looking for more in the way of rewards and convenience. Plus, customers are looking at an...
There is a lot to be happy about in 2018 — despite the sometimes dire tone of the headlines. Wages have been going up, consumers have reported feeling more economically stable and cross-border trade is on the incline. However, for all the reasons to put out more celebratory flags, there are plenty of caution lights flashing — seen among...
While the world loves to pick winners and losers – and will occasionally turn things into horse races that possibly shouldn’t be – it is not always an easy thing to assess. Because in real life, as opposed to a game, there is no time...
Security is a complicated and thorny topic in payments and commerce, because it means different things to different consumers. The most obvious threat is the one presented from the outside by cybercriminals, with the challenge of keeping checkout flows smooth while also making sure they are...
With Amazon Go and other retailers seeking to change the way consumers pay for groceries, mobile technology companies are eyeing value-add services, such as loyalty programs for self-checkout. And, in the subscription business, merchants are turning to reviews or ratings to drive conversions. At the same time, banks are turning...
Easy to access on-ramps when a customer or business wants to try a product or service, and easy to find off-ramps when they are finished. It doesn’t sound like it should be hard – but as the latest edition of the Subscription Commerce Conversion Tracker shows by...
The marketplace of 2018 and its many opportunities are the favored fodder for optimists in the digital age. But a fast-growing world is a challenging one – particularly with fraudsters always waiting in the wings to make the costs of failure very high for those who fail...
Reliability and consistency are not the sexiest virtues out there — and yet, when pressed, both consumers and businesses will admit that at base, outside the bells and whistles, what they really want and need more than anything else is to know what to expect. Meeting,...
