The world does not look radically different from the place it was 20 years ago, at least not at a quick glance. But zoom in a bit, and one realizes that through a million small shifts, in some ways the world is unrecognizable. The world...
With the vast majority of American adults carrying a supercomputer in their pockets all the time, the opportunities to reach out and touch a consumer have never been more numerous. And, of course, they’re still growing, as the car becomes the next frontier in building...
Yesterday’s earth-shaking innovation can so easily slip into becoming today’s discarded idea that the transition can be easy to miss – the A&P grocery chain being a good case in point. But “here today, gone tomorrow” can often be good news for customers, particularly if tomorrow’s replacement...
To take a line from the Queen of Soul, Aretha Franklin: Every chain has got a weak link. When it comes to the bond between consumer and financial services, no doubt the relationship is a bit, well, frayed in the age of data breaches and...
The great mobile payment revolution is finally underway – albeit in a form that no one predicted in 2014 when the hype was really building. Mobile apps powered by payments are now how customers fuel and caffeinate themselves daily on the go, as well as buy their groceries and...
Variety, we are told, is the spice of life — and it is important to always try new things. Sometimes this is very good advice, and it has forced a number of people out of a rut. But, of course, “a change will do you...
The IoT market is growing exponentially – but in the lives of consumers, it’s on an industrial scale. The good news: It’s mostly a “more is more” situation. More connection points mean better opportunities. Business runs smoother and more seamlessly, financial institutions can plan better for the future and consumers...
While progress is often described as a persistent march forward, a more accurate metaphor might be something more in line with a dance, where the dancer takes two steps forward and one back, over and over. Taking those steps forward this week, there is Zillow quietly...
There is always a bit of a matching game going on in payments and commerce: As solutions proliferate, there’s a race to keep up with the problems that also seem to be constantly generating. For financial institutions, that problem might be the ongoing struggle to kill...
