Consumers want what they want, when they want it – and they want to be able to feel confident that they can trust what they choose, whether it’s shopping online, contemplating a connected car or choosing between a card and a mobile payment method. Trust means the transaction is secure,...
In a David vs. Goliath story, usually the smart money is better on Goliath being bigger, stronger and better armed. The grocery market right now, for example, is mostly a question as to whether any Davids in the game can stand up to the resident...
While we tend to think of necessity as preceding invention, it can work the other way around. Sometimes consumers and businesses don’t know they need something until they encounter it for the first time and wonder how they’ve been living without it. Not all experiments like this work...
Time-consuming, manual and paperwork-heavy processes are increasingly out of fashion for digital connected consumers, and out of fit with their lifestyles. Consumers don’t want to form a digital identity — they want to create one and have it follow them wherever they go. They want to be able...
What do Australia, the gig economy and Katy Perry’s upcoming album have in common? They are all tightly tied to payments — specifically, tapping into the power of faster payments. Money makes the world go ’round, and getting it to move around faster and friction-free means the world goes ’round a...
The conventional wisdom in retail is that pricing is almost everything: Lob a discount, and the consumers will come. But recent research indicates that actually, for a loyal customer, price doesn’t have a lot of power. In fact, as the trend continues for businesses and SMBs, price...
Some news cycles are, by nature, dark and cloudy, and with the passing of Senator John McCain, it seems that this news cycle will be one of them. A lion of the U.S. Senate and a genuine hero, Senator McCain will be deeply missed by...
Some things won’t ever change. The change of summer to fall will likely always send tens of millions of American families scrambling to load up on school supplies of a variety of descriptions. But what will make the customer pick one location over another? That is becoming...
Efficiency is everything, pretty much in any arena. Because being inefficient is very costly – both in literal dollars and in opportunities lost to forge business relationships. But where there is a problem, there is usually a player looking to solve it – and of late, an investor willing...
