In a world that values sameness, doing something different is a risky proposition. But when it works, the rewards can be impressive. It’s why Walmart seems to be edging toward becoming a healthcare company and Coupa is preaching the gospel of crowdsourcing intelligence in organizations. Thinking...
It’s a big world out there, but it’s also a world that technology and digitization are gradually making smaller by connecting people separated geographically, making it easier for them to communicate and transact — even in markets that have been historically underserved. The war on...
Spring, after a long delay, has arrived. It seems to have (mostly) stopped snowing, the April Fools’ Day Easter baskets have been put away, and now it’s time to see what green shoots will peek through and grow. Get the Full Story Complete the form to...
Margaret Thatcher’s first campaign slogan, when she was running for England’s prime minister, was “Labour isn’t working.” It’s an adage that feels very relevant today, when the labor market is working but not as well as most would like. Resumes — an approximately 500-year-old innovation...
2017 was a banner year for bad news. Cybersecurity was less than healthy, and hackers escalated their cyberattack efforts — which means it was a troubling year for consumer data as well. Security advances were visible but were unevenly applied throughout the ecosystem. Also looking less than...
Yogi Berra, explaining a loss, once told reporters the problem was, “We made too many wrong mistakes.” We’d laugh, but in payments and commerce, there are a lot of “wrong mistakes” from which to choose. Merchants that give up on conversions instead of working to...
“Fast, good or cheap — pick two” is a well-known piece of conventional wisdom about value. It’s an idea modern consumers are increasingly rejecting in favor of the belief that they can, and should, have all three at once. Merchants who don’t deliver lose out. It’s...
Financial stress costs employers $300 billion in lost employee productivity. And in the case of one desperate employee, her job when not having the money to buy her daughters medicine drove her to steal money from the company. That story built a company, FinFit, and...
Keeping customers satisfied is hard work. With so many things to do to smooth a customer’s journey, it’s easy to forget the payment part — which is a mistake, because if money makes the world go ’round, payments are the power behind purchases. Payments done...
