Checkout Friction news and trends

Creating a ‘Meaningful and Efficient’ eCommerce Experience Starts at Checkout
Checkout Conversion // August 24, 2023

If there’s a recurring theme in all the questions merchants are asking payment providers, Andrew Monroe, global head of gaming and media at Worldline, said, “It all comes down to creating both a meaningful and efficient experience for consumers.” But there’s no one-size-fits-all approach in creating that...

InsurTech Cover Genius Buys Clyde to Move Into Midsized eCommerce
Insurance // March 15, 2023

Cover Genius has purchased the warranty provider Clyde to deepen into midsized eCommerce market share. The InsurTech announced the acquisition Wednesday (March 15), saying it aligned with its growth strategy, which also includes its recent purchase of refund protection company Booking Protect. “Data shows that...

Barclaycard Says Retailers Need Detect-and-Protect Mindset to Stop Online Fraud
Security & Fraud // March 08, 2023

Payment fraud is expected to jump from $28 billion globally in 2020 to $49 billion in 2030, according to analysts. Those figures, said Linda Weston, head of core product at Barclaycard Payments, point to the enormous threat online retailers are facing in the payments space,...

Wantable on Giving Cancellation Power to the Subscriber to Drive Loyalty
Subscription Commerce // May 23, 2022

New findings in this month's "Subscription Commerce Tracker" show that making it difficult for subscribers to quit may actually backfire on businesses, with Wantable’s Jalem Getz saying "goodwill" goes a long way.

Interviews & Exclusives
Shoppable Content Is Complicated; Its Future Shouldn’t Be

August 25, 2023
One of the more compelling stories to come out of the pandemic was the idea of shoppable content. The hyper-convenient purchase moment and context of shoppable content, along with its emergent cousins like social shopping and live selling, seemed poised to take off. Click-through to purchase capabilities were being positioned as the next change-the-game innovation […]

Creating a ‘Meaningful and Efficient’ eCommerce Experience Starts at Checkout

August 24, 2023
If there’s a recurring theme in all the questions merchants are asking payment providers, Andrew Monroe, global head of gaming and media at Worldline, said, “It all comes down to creating both...

Barclaycard Says Retailers Need Detect-and-Protect Mindset to Stop Online Fraud

March 08, 2023
Payment fraud is expected to jump from $28 billion globally in 2020 to $49 billion in 2030, according to analysts. Those figures, said Linda Weston, head of core product at...

Just Press Buy: Buy Buttons Impact Retail Performance During Q4

February 09, 2021
Buy buttons — click-to-purchase payment innovations that have reduced checkout times by as much as 50 percent — have remained nearly ubiquitous among leading retailers since PYMNTS began tracking them...

Quick Reads
InsurTech Cover Genius Buys Clyde to Move Into Midsized eCommerce

March 15, 2023
Cover Genius has purchased the warranty provider Clyde to deepen into midsized eCommerce market share. The InsurTech announced the acquisition Wednesday (March 15), saying it aligned with its growth strategy, which also includes its recent purchase of refund protection company Booking Protect. “Data shows that adding protection within the checkout experience increases purchase conversion rates […]