Like most businesses, retailers are coping with new economic realities imposed upon them by the pandemic. The most apparent change has been the surge in online shopping sparked by widespread lockdowns. Given how important online shopping has become, merchants are well-advised to make the eCommerce...
PYMNTS data shows that eTailers have become less effective at discovering and matching customers’ needs, while consumers have grown used to expecting their own individual preferences front and center during their shopping experiences. Any point of friction whatsoever — such as payment issues during checkout...
We needn’t recap the worst of 2020 again. Suffice to say it was bad. Commerce waits for nothing and no one, however, and even a global pandemic didn’t stop people from consuming. To paraphrase the wisdom of “Jurassic Park” — retail finds a way. That’s confirmed...
eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic...
November 15, 2021
Like most businesses, retailers are coping with new economic realities imposed upon them by the pandemic. The most apparent change has been the surge in online shopping sparked by widespread lockdowns. Given how important online shopping has become, merchants are well-advised to make the eCommerce experience as rewarding and efficient as possible for customers. To […]
November 23, 2018
Location, location, location. Even people without a mind for business remember that motto as one of the guiding principles of retail and other forms of commerce — absorbed, perhaps, in a...
November 19, 2018
Smartphones are now more ubiquitous than laptops and desktops. As many as 86 percent of modern consumers own a smartphone, and 23 percent of them shop on their mobiles. Many...
July 20, 2018
As a species, human beings tend to like consistency. That desire extends to eCommerce, too — and it’s the motivation behind a new digital payments technology called Secure Remote Commerce (SRC), backed...
