Many eTailers are looking to cash in on the smartphone’s ubiquity by optimizing their mobile sites, making it easier for consumers to navigate, find and pay for items. For bottom-performing merchants, mobile checkouts are an even higher priority.
That said, whether it’s mobile or online checkout, not all checkout experiences are created equal.
In the Q2 2018 Checkout Conversion Index report, the PYMNTS research team collected survey data on 70 different checkout features offered by more than 673 online merchants and used them to determine how effectively their checkout processes are able to convert casual browsers to buyers.
Our research found that the number of top eCommerce retailers that offer mobile-optimized sites is at an all-time high, with 659 of the 673 in our sample doing so. Moreover, the 30 merchants with the fastest, most streamlined online checkouts performed well, regardless of whether we studied their desktop or mobile sites. Simply put, the best of the best tend to perform well on all fronts.
Conversely, the 30 merchants with the lowest scores offer a widely inconsistent checkout experience, across different channels.
The data is in, and the numbers speak volumes.
To learn more about how eCommerce merchants are looking to optimize their overall desktop and mobile checkout processes, download the report.