Consumer Protection/page/2 news and trends

FTC to Expand Telemarketing Sales Rule to Combat Tech Support Scams
News // November 27, 2024

The Federal Trade Commission (FTC) is a step closer to expanding its Telemarketing Sales Rule (TSR) to enable it to combat tech support scams. After announcing the proposal in April and receiving public comment on it, the regulator approved final amendments to its TSR and included...

FTC Refunds $1.9 Million to Victims of Credit Bureau Center Scam
News // November 21, 2024

The FTC is refunding $1.9 million to victims of a “free” credit report scam. The refunds stem from a 2017 lawsuit by the Federal Trade Commission (FTC) against a company known as Credit Bureau Center, the regulator said Thursday (Nov. 21). According to the FTC,...

CFPB Urges Greater Accountability for Student Loan Servicers
CFPB // November 15, 2024

The Consumer Financial Protection Bureau (CFPB) is urging legislators and other policymakers to make reforms that it said would improve student loan servicing. The regulator wants to see borrowers held harmless when they encounter servicing errors, and servicers held accountable for performance failures, it said in...

CFPB: Navy Federal CU Fined $95 Million for Alleged Illegal Overdraft Fees
Bank Regulation // November 07, 2024

The government has ordered America’s largest credit union to repay its customers $80 million. Navy Federal Credit Union was issued that order Thursday (Nov. 7) by the Consumer Financial Protection Bureau (CFPB) after the regulator found that the financial institution had charged members illegal overdraft...

Interviews & Exclusives
CFPB Says Overdraft Fees Are Junk Fees — But Are They?

January 17, 2024
Labels are popular on Capitol Hill. And this week the labels are flying fast and furiously, aimed at big banks and credit unions. The Consumer Financial Protection Bureau (CFPB) put forth a proposal Wednesday (Jan. 17) that would limit overdraft fees — in many cases, drastically so. In the release detailing the proposal, the CFPB […]

From BNPL to Crypto, Former CFPB Official Says ‘Everything Viewed Suspiciously’

September 16, 2021
Nothing is as certain as death and taxes, they say. And when it comes to payments and credit innovations experiencing explosive growth, particularly buy now, pay later (BNPL) — perhaps...

With Domestic Travel Booming, Hopper Bets Its New Services Will Take Off Too

August 25, 2021
As COVID-19 ebbs and flows and a sustainable re-opening for business and leisure remains shrouded in uncertainty, at least one thing has become clear; people everywhere are itching to pack...

The Latest Retail Upsell: Insurance At The Point Of Sale

December 02, 2019
Every merchant is looking for an edge – a way not only to make more money, but also to hit on fresh methods for building customer loyalty and trust. As...

Quick Reads
Mastercard and Consumer Advocate Agree to Settle British Swipe Fee Lawsuit

December 03, 2024
Mastercard and a consumer advocate reportedly reached an agreement in principle to settle a long-running British lawsuit regarding card fees. The company and Walter Merricks announced their agreement to settle the case during a Tuesday (Dec. 3) hearing before the U.K.’s Competition Appeal Tribunal (CAT), Reuters reported Tuesday. The settlement is subject to approval by the CAT, according […]

FTC to Expand Telemarketing Sales Rule to Combat Tech Support Scams

November 27, 2024
The Federal Trade Commission (FTC) is a step closer to expanding its Telemarketing Sales Rule (TSR) to enable it to combat tech support scams. After announcing the proposal in April and...

FTC Refunds $1.9 Million to Victims of Credit Bureau Center Scam

November 21, 2024
The FTC is refunding $1.9 million to victims of a “free” credit report scam. The refunds stem from a 2017 lawsuit by the Federal Trade Commission (FTC) against a company...

CFPB Urges Greater Accountability for Student Loan Servicers

November 15, 2024
The Consumer Financial Protection Bureau (CFPB) is urging legislators and other policymakers to make reforms that it said would improve student loan servicing. The regulator wants to see borrowers held harmless...