Credit Unions/page/5 news and trends

Bridging the Digital Divide: How Banks Can Meet Customer Expectations in Lending
Banking // November 22, 2024

Banks and credit unions may feel like they offer a best-in-class digital experience — and the readiness to offer new services and options — when it comes to bringing lending products online. And they may see themselves as engaging with their customers across online channels....

Velera to Provide Debit Card Processing to Mississippi-Based Keesler Federal
Credit Unions // November 20, 2024

Credit union service organization (CUSO) Velera will provide debit card processing and support to Mississippi-based Keesler Federal Credit Union, which serves 327,000 members in the Southeast. This marks an expansion of a 40-year partnership between the CUSO, which was formerly known as PSCU/Co-op Solutions, and...

Financial Institutions Face Surge in Check Fraud
News // November 19, 2024

Banks, credit unions and brokerages are reportedly racing to keep up with a surge in check fraud as tips for committing the crime are being shared on social media platforms. These scams take advantage of requirements that banks make customer money available before they fully...

Credit Unions Trade Complexity for Simplicity and Win Customer Loyalty
Credit Unions // November 18, 2024

“Complexity powers the status quo,” Karen Webster wrote in a recent column. And in financial services — particularly for credit unions —  complexity in the back office, and in member-facing interactions, the status quo is no longer acceptable. The constant flow of interactions between consumers,...

Interviews & Exclusives
Chief Risk Officers Suit Up for Digital Duty

November 27, 2024
As financial services become more interconnected and technology-driven, the role and impact of the chief risk officer (CRO) is evolving dramatically. “The speed of change is what stands out the most,” Regina Lewie, SVP and CRO at Corporate One Federal Credit Union, told PYMNTS. “Risk leaders have to quickly identify and manage risks in an […]

Bridging the Digital Divide: How Banks Can Meet Customer Expectations in Lending

November 22, 2024
Banks and credit unions may feel like they offer a best-in-class digital experience — and the readiness to offer new services and options — when it comes to bringing lending...

Credit Unions Trade Complexity for Simplicity and Win Customer Loyalty

November 18, 2024
“Complexity powers the status quo,” Karen Webster wrote in a recent column. And in financial services — particularly for credit unions —  complexity in the back office, and in member-facing...

67% of FinTechs Prioritize Mobile Capabilities to Drive Growth and Engagement

November 18, 2024
FinTechs are pursuing modernization to stay competitive, focusing on mobile capabilities and enhancing user experience. According to a PYMNTS Intelligence report, “The FinTech Innovation Agenda,” a collaboration with Velera, nearly...

Quick Reads
Velera to Provide Debit Card Processing to Mississippi-Based Keesler Federal

November 20, 2024
Credit union service organization (CUSO) Velera will provide debit card processing and support to Mississippi-based Keesler Federal Credit Union, which serves 327,000 members in the Southeast. This marks an expansion of a 40-year partnership between the CUSO, which was formerly known as PSCU/Co-op Solutions, and the credit union, according to a Wednesday (Nov. 20) press […]

Financial Institutions Face Surge in Check Fraud

November 19, 2024
Banks, credit unions and brokerages are reportedly racing to keep up with a surge in check fraud as tips for committing the crime are being shared on social media platforms....

CFPB: Navy Federal CU Fined $95 Million for Alleged Illegal Overdraft Fees

November 07, 2024
The government has ordered America’s largest credit union to repay its customers $80 million. Navy Federal Credit Union was issued that order Thursday (Nov. 7) by the Consumer Financial Protection...

CFPB: VyStar Hurt Customers With ‘Botched’ Online Banking Rollout

October 31, 2024
Federal regulators have taken action against VyStar Credit Union following a “botched” online banking launch. As the Consumer Financial Protection Bureau (CFPB) said in its announcement Thursday (Oct. 31), VyStar...