Amazon says it wants to give customers the power to review its reviews. To that end, the retail giant announced Monday (Aug. 14) the launch of an artificial intelligence (AI)-powered feature that highlights what other customers have already written about products. Writing on the company blog, Vaughn Schermerhorn — director...
With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area...
Sunday Riley has settled with the FTC over an accusation that it posted fake customer reviews on the Sephora site. The Texas-based skincare company sells a variety of cosmetic products at Sephora, which allows consumers to leave reviews of products sold on its website. In...
Sometimes when entrepreneurs work on one idea, they end up finding the genesis for another concept. Milo Co-founder Kayden Horwitz, for instance, was working with his business partner on an organic bath towel business. Whenever they got together, they talked about his fantastic collection of...
August 14, 2023
Amazon says it wants to give customers the power to review its reviews. To that end, the retail giant announced Monday (Aug. 14) the launch of an artificial intelligence (AI)-powered feature that highlights what other customers have already written about products. Writing on the company blog, Vaughn Schermerhorn — director of Amazon’s community shopping effort — said the feature provides […]
October 22, 2019
Sunday Riley has settled with the FTC over an accusation that it posted fake customer reviews on the Sephora site. The Texas-based skincare company sells a variety of cosmetic products...
February 09, 2016
How much trust can be put in a customer review of a product on Amazon? As a recent story from Consumerist argues: not much, and perhaps less so as time goes...
