Collaboration between credit unions and FinTechs can shape the future of financial services, Velera Chief Product Officer Denise Stevens writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” While FinTechs were once considered rivals, most financial institutions...
Customer conversations are a gold mine for business innovation, ValidiFI Customer Operations EVP Mark Lashmar writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” A leading lender faced a critical issue in its application approval process. New...
Transparency and check-ins are part of a winning customer engagement approach, Thredd Chief Client Officer Brian Kieley writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Client relationships grounded in clear and consistent communication are the cornerstone...
Customer feedback is a call to action and a source of innovation, Concora Credit SVP of Operations Kari Lyncha writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Customer feedback isn’t just commentary to be collected — it...
May 15, 2025
Pursue clarity rather than complexity in customer conversations, Worldpay SVP, Go to Market Global Enterprise Maria Prados writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” One of the most thought-provoking questions I’ve heard from a top customer lately was this: “How do I know if offering […]
May 14, 2025
Collaboration between credit unions and FinTechs can shape the future of financial services, Velera Chief Product Officer Denise Stevens writes in a new PYMNTS eBook, “The Listening Economy: How Customer...
May 13, 2025
Customer conversations are a gold mine for business innovation, ValidiFI Customer Operations EVP Mark Lashmar writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial...
May 12, 2025
Transparency and check-ins are part of a winning customer engagement approach, Thredd Chief Client Officer Brian Kieley writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are...
March 24, 2017
Tencent Holdings is in the midst of getting ready to spin off its eBook operations, Bloomberg News reported Thursday. The move comes as the firm would bring those shares onto a Hong Kong exchange, and the announcement comes in the wake of fourth quarter results for the consolidated company that slipped below analyst estimates. The spinoff, […]
December 08, 2016
Vantiv and iModerate know that the word wallet has come to mean much more than just the accessory thrown in a purse or back pocket. Today, the word can also...
October 21, 2015
Expanding global sales can be a tough obstacle for small and medium-sized businesses, but PayPal is looking to ease the journey through the release of two new eBooks geared at...
February 27, 2015
Barnes & Noble will spin off its college bookstore business, but hang onto its Nook e-book reader, the company announced on Thursday (Feb. 26). That’s not what most observers expected...
