Artificial intelligence (AI) is making inroads into the travel industry as most consumers now expect seamless travel experiences, and the industry is taking notice. Kayak CEO Steve Hafner told PYMNTS that the company plans to launch AI agents this year to help travelers with everything...
It’s fitting to look at PYMNTS’ Provider Ranking of Travel Apps, considering this week is one of the busiest travel periods of the year. Each month, PYMNTS determines the most popular apps in the travel sector based on the number of downloads and average users,...
The integration of social media and eCommerce has led to the rise of social commerce, a model that allows consumers to make direct purchases within social platforms. What started as basic product links has expanded into a multi-billion-dollar industry, with brands and consumers embracing the...
Expedia Group is prioritizing digital engagement and personalized customer experiences as key drivers of growth. The company’s third-quarter financial results reflect a strategic focus on technology and customer loyalty initiatives, particularly through its mobile app and its loyalty program, One Key. The integration of generative...
November 27, 2024
It’s fitting to look at PYMNTS’ Provider Ranking of Travel Apps, considering this week is one of the busiest travel periods of the year. Each month, PYMNTS determines the most popular apps in the travel sector based on the number of downloads and average users, as well as other metrics. The best travel apps provide […]
August 16, 2024
As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets and evolving preferences. Expedia is...
March 25, 2024
Jim Scurlock, senior director and assistant treasurer at Expedia, and Larson McNeil, co-head of marketplaces and digital ecosystems at J.P. Morgan Payments, told Karen Webster that the role of the...
May 07, 2021
As the threat of the pandemic recedes, as we move toward actually, physically, getting around again, it’s safe to say that travel will rebound. PYMNTS’ own research has shown that...
October 17, 2024
Uber has reportedly considered acquiring Expedia to strengthen its ongoing diversification. That’s according to a report Wednesday (Oct. 16) by the Financial Times (FT) which notes that purchasing the $19 billion travel booking website would mark Uber’s largest acquisition ever. Sources told the FT that Uber had spoken to advisors about the feasibility of the […]
September 16, 2024
Expedia has launched a series of “shoppable storefronts” curated by social media influencers and brands. The company’s Travel Shops, announced Monday (Sept. 16), allow creators to share and save travel recommendations using the...
July 12, 2024
Expedia Group said Friday (July 12) that it will launch two new co-branded credit cards designed to complement its loyalty program, One Key. The new cards — the One Key...
April 22, 2024
Travel company Expedia has expanded its partnership with payments network Klarna. The new collaboration, announced Monday (April 22), brings Klarna’s flexible payments offering to travelers in the U.S., following the launch of the company’s...
