Starbucks now offers access to delivery powered by DoorDash through its own app. As of Monday (Nov. 11), customers across the United States and Canada (excluding Quebec) can order delivery through the Starbucks app, the company said in a Tuesday (Nov. 12) press release. Starbucks...
McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. The quick-service restaurant (QSR) uses that technology to notify its crews that customers are approaching so that they can start preparing orders, Chain Store...
Is Starbucks’ mobile app the company’s greatest weakness? Former CEO Howard Schultz has said as much, per a recent podcast appearance. And it’s something new CEO Brian Niccol will likely tackle first when he takes the helm at the coffee chain next month, CNBC reported...
Some Starbucks customers faced a disruption on Tuesday (July 30) as the company’s mobile ordering system failed for the second time this month. The outage, affecting several major U.S. cities, left patrons dealing with long lines and forced to place orders in person, just as...
June 29, 2023
New technology has become crucial for restaurant survival. Having just emerged from the severe disruptions of the pandemic, which caused more than 70,000 restaurants to close permanently, the restaurant industry is again in crisis. Now, food service providers are under pressure from a troubled economic landscape. Persistent supply chain issues and high inflation have led […]
September 22, 2022
As nearly 4 in 10 consumers used food aggregators in the 30 days before our survey, it might seem that these purchases comprise a considerable share of the restaurant market...
July 15, 2021
For all restaurants, recovery from the devastating effects of the COVID-19 pandemic has been an uphill battle. However, not every restaurant’s hill has been equally steep. Restaurants that were able...
July 07, 2021
McDonald’s may seem like a latecomer to the digital loyalty game, but it may be a little more complicated than that. The company announced in late June that it will...
July 29, 2025
Starbucks plans to enhance its mobile app, its mobile order-and-pay offering, and its rewards program in 2026 as it continues its “Back to Starbucks” plan for revitalizing the coffeehouse brand. Company executives said this during a Tuesday (July 29) earnings call in which they reported a decline in comparable store sales but pointed to other […]
November 14, 2024
Starbucks now offers access to delivery powered by DoorDash through its own app. As of Monday (Nov. 11), customers across the United States and Canada (excluding Quebec) can order delivery...
November 08, 2024
McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. The quick-service restaurant (QSR) uses that technology to notify...
August 18, 2024
Is Starbucks’ mobile app the company’s greatest weakness? Former CEO Howard Schultz has said as much, per a recent podcast appearance. And it’s something new CEO Brian Niccol will likely...
